Intake Specialist

NYC Administration for Children's Services; New York (NY); On-site; USD 42,000 - 49,000; Full time

Job summary

NYC Administration for Children's Services is seeking an Intake Specialist to support intake operations for childcare eligibility and enrollment. The role involves coordinating communications to families and programs, liaising with the Central Intake Team, and providing technical assistance on eligibility issues.

Proficiency in ACCIS and data entry is essential for timely processing of applications. The position emphasizes accuracy, multitasking, and adherence to state mandates on processing

Qualifications

• Four-year high school diploma or equivalent approved by a State education department.
• Minimum clerical experience with strong typing and data entry skills.
• Ability to communicate clearly with parents and program staff.

Responsibilities

• Coordinate, prepare, and distribute appropriate communications to parents and programs.
• Liaise with Central Intake Team and RA unit staff.
• Provide technical assistance to child care programs in eligibility and enrollment issues.
• Research and review case and program information in ACCIS.
• Data-enter case information into the Control Log.
• Receive Child Care Applications via Vanguard electronic files, email, fax, and mail.

Skills

Typing 100 wpm

Liaison skills

Data entry

Education

High school diploma

Tools

ACCIS

Vanguard

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $42,288 - $48,631.
THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF CLERICAL ASSOCIATE.
The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of children and families through child welfare and juvenile justice services and community supports. ACS manages community‑based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well‑being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child‑serving professionals to prevent child injury; and investment in community‑based approaches.
The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low‑income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community‑based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week.
CFWB has three (3) borough‑based Resource Areas (RAs) responsible for verifying and re‑certifying the eligibility of all low income (non‑TANF) families for voucher child‑care services. This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing.
Intake staff plays a critical role in this process, ensuring that cases are assigned in a timely manner so that we can adhere to state mandates regarding the childcare processing time frame.
The responsibilities of the Intake Specialist include but are not limited to:

• Coordinate, prepare, and distribute appropriate communications to parents and programs
• Liaise with and provide information to the Central Intake Team and other RA unit staff
• Provide technical assistance and support to child care programs in eligibility and enrollment issues
• Research and review case and program information in the Automated Child Care Information System (ACCIS)
• May assist clients and programs in person with childcare applications and inquiries
• Data‑enter case information into Control Log
• Receive Child Care Applications via Vanguard electronic files, email, fax, and USPS Mail
• Review Cases for accuracy and ensure that all pertinent documents are received
• Troubleshoot and follow up, when necessary, for missing documents from case files
• Assign cases to case processors using the Resource Area Control Log
• Conduct WMS search in ACCIS to determine whether the family is receiving Cash Assistance, if so, prepare a denial letter and refer the family to HRA Benefit Access Center
• Assist with special projects, as needed
  

Additonal InfoSection 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.
Minimum QualificationsQualification RequirementsA four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills RequirementKeyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $42,288.00 – $68,509.00