Intake Specialist

Vargas Gonzalez Delombard, LLP; Miami (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Opportunity for advancement

Training & development

Job summary

Vargas Gonzalez Delombard LLP in Coral Gables, FL seeks a motivated Intake Specialist to be the first contact for prospective clients and connect them with legal support. You will conduct initial interviews, screen leads, and coordinate with attorneys to schedule consultations.

The role requires strong communication, organizational skills, and proficiency with CRM systems. Bilingual English/Spanish is strongly preferred; a high school diploma is required with higher degrees encouraged.

Qualifications

• Experience in legal intake, customer service, or client-facing roles preferred.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish strongly preferred in South Florida market.
• High school diploma required; associate's or bachelor's degree preferred.

Responsibilities

• Conduct initial client intake interviews, gathering and documenting case information accurately.
• Evaluate and screen potential new clients to determine case eligibility and fit.
• Manage and track incoming leads through the firm's case management system (CRM).
• Communicate clearly with prospective clients via phone, email, and in-person consultations.
• Coordinate with attorneys and legal staff to schedule consultations and follow-up appointments.
• Maintain confidentiality and handle sensitive client information with professionalism.
• Follow up with prospective clients to guide them through the onboarding process.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Legal intake

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Legal CRM software

Job description

About the Role

Vargas Gonzalez Delombard LLP is looking for a motivated and detail-oriented Intake Specialist to join our dynamic legal team in Coral Gables, FL. This is an exciting opportunity to be the first point of contact for prospective clients, playing a vital role in connecting people with the legal support they need. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Training & development

Responsibilities

• Conduct initial client intake interviews, gathering and documenting case information accurately
• Evaluate and screen potential new clients to determine case eligibility and fit
• Manage and track incoming leads through the firm's case management system (CRM)
• Communicate clearly with prospective clients via phone, email, and in-person consultations
• Coordinate with attorneys and legal staff to schedule consultations and follow-up appointments
• Maintain confidentiality and handle sensitive client information with professionalism
• Follow up with prospective clients to guide them through the onboarding process

Requirements

• Prior experience in a legal intake, customer service, or client-facing role preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple leads simultaneously
• Proficiency with legal CRM software or case management systems is a plus
• Bilingual (English/Spanish) strongly preferred given the South Florida market
• Empathetic, professional demeanor with a client-first mindset
• High school diploma required; associate's or bachelor's degree preferred

About Us

Vargas Gonzalez Delombard LLP is a respected law firm based in Coral Gables, FL, known for its unwavering commitment to client advocacy and delivering results. Our clients trust us to handle their most important legal matters with care, expertise, and dedication. We foster a collaborative and supportive workplace culture where every team member plays a meaningful role in our clients' success.