Intake Specialist

Pop-Up Talent; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid vacation & sick days

12 holidays

401k + profit sharing

Parking & gym

Job summary

Pop-Up Talent in Los Angeles is seeking an Intake Assistant to be the first contact for individuals who have been injured. You will engage with clients by phone, email, text and in person to gather preliminary information for civil rights, class action, employment, medical malpractice, or sexual abuse cases with empathy.

Duties include databasing and documenting medical records, emails, accident reports, client follow-up, coordinating with attorneys and staff, and performing general

Qualifications

• Minimum 3 years in sales, customer service, or crisis counseling; prior legal experience preferred.
• Experience using Case Management software.
• Caring and empathetic to clients in crisis with ability to meet deadlines.

Responsibilities

• Serve as first point of contact for injured individuals and gather preliminary case information.
• Database and document medical records, emails, accident reports, and coordinate with attorneys and staff; perform general admin tasks.

Skills

Sales experience

Customer service

Crisis counseling

Tools

Case Management software

Job description

• Employers currently pays 100% of employee medical and dental premium
• Paid Vacation & Sick Days
• 12 Holidays
• 401k and profit-sharing plan – all full-time employees are eligible after 1 year
• Paid parking and free on site gym

ROLE DESCRIPTION:

• Our intake team is the first point of contact for individuals who have been injured or harmed. Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding
• Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.

QUALIFICATIONS:

• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.