Intake Specialist

Socket.dev; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

GGRM Law Firm in Las Vegas, NV is seeking an Intake Specialist to greet callers and meet potential clients for consultations. You will gather information, schedule appointments, and route leads to the Intake Attorney, ensuring a compassionate, professional client experience.

Responsibilities include handling phone, email, and chat inquiries, following up on leads, documenting activities in CMS, and supporting the receptionist.

Qualifications

• 6+ months of intake experience.
• Familiarity with Filevine and LeadDocket case management software.
• High school diploma or equivalent.
• Bilingual in English and Spanish; Notary in Nevada or ability to obtain.
• Strong communication, time management, and organization.
• Ability to gather detailed information and maintain confidentiality.

Responsibilities

• Take incoming calls, email, and chat from potential new clients.
• Follow up on potential client leads and schedule consultations.
• Gather information from new clients and document in CMS.
• Meet with new clients in person when needed and coordinate with the Intake Attorney.
• Relay referrals between firms and ensure tasks meet deadlines.
• Support Reception as needed and maintain professional client interactions.

Skills

Intake experience

Bilingual English/Spanish

Customer service

Communication skills

Time management

Data entry

Education

High school diploma

Tools

Filevine

LeadDocket

Job description

Description

Join GGRM Law Firm, Nevada's premier injury law firm in Las Vegas, NV, as an Intake Specialist and make a significant impact on the lives of those who have been injured. If you enjoy interacting with clients and are committed to providing excellent and compassionate representation, we invite you to join our team.

For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

Position Summary

An Intake Specialist is responsible for taking incoming new client calls and meeting with potential new clients at consultation.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Receiving phone calls, email, and chat from potential new clients
• Following up on potential new client leads
• Responding to potential new client’s emails and chat messages in a professional and timely manner
• Meeting with new clients in person and gathering information
• Communicating with various law firms to follow up on Firm referrals
• Ensuring case management software (CMS) feed is cleared daily
• Completing all assigned tasks by relevant deadlines
• Documenting all relevant activity in CMS properly
• Ensuring that client documentation is scanned into CMS and labeled properly
• Gathering important and detailed information regarding a client’s case
• Assisting Reception as needed
• Meeting with the Intake Attorney on a regular basis
• Performing other duties as assigned

Requirements

Required Qualifications (Knowledge, Skills, and Abilities)

• 6+ months of intake experience
• Familiarity with Filevine and LeadDocket case management software
• High school diploma or equivalent
• A reliable vehicle, valid Nevada driver’s license, valid driver’s insurance, and proof of driving record
• Bilingual in English and SpanishAuthorized Nevada Notary or ability to obtain Nevada Notary
• Ability to comprehend questions over the phone and quick to communicate knowledge efficiently
• Demonstrate effective time management and sense of urgency
• Well-developed communication and customer service skills
• Proficient in organizing important documents and personal organization
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

GGRM Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.