Bilingual Intake Specialist — Flexible Schedule & Client Impact

Socket.dev; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

GGRM Law Firm in Las Vegas, NV is seeking an Intake Specialist to greet callers and meet potential clients for consultations. You will gather information, schedule appointments, and route leads to the Intake Attorney, ensuring a compassionate, professional client experience.

Responsibilities include handling phone, email, and chat inquiries, following up on leads, documenting activities in CMS, and supporting the receptionist.

Qualifications

• 6+ months of intake experience.
• Familiarity with Filevine and LeadDocket case management software.
• High school diploma or equivalent.
• Bilingual in English and Spanish; Notary in Nevada or ability to obtain.
• Strong communication, time management, and organization.
• Ability to gather detailed information and maintain confidentiality.

Responsibilities

• Take incoming calls, email, and chat from potential new clients.
• Follow up on potential client leads and schedule consultations.
• Gather information from new clients and document in CMS.
• Meet with new clients in person when needed and coordinate with the Intake Attorney.
• Relay referrals between firms and ensure tasks meet deadlines.
• Support Reception as needed and maintain professional client interactions.

Skills

Intake experience

Bilingual English/Spanish

Customer service

Communication skills

Time management

Data entry

Education

High school diploma

Tools

Filevine

LeadDocket

Job description

GGRM Law Firm in Las Vegas, NV is seeking an Intake Specialist to greet callers and meet potential clients for consultations. You will gather information, schedule appointments, and route leads to the Intake Attorney, ensuring a compassionate, professional client experience.

Responsibilities include handling phone, email, and chat inquiries, following up on leads, documenting activities in CMS, and supporting the receptionist.