Intake Specialist - Denver, CO (Eng - Spa)

Lisinski Law Firm, LLC; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Intake Specialist to join their dynamic team in Denver. This role offers the opportunity to make a significant impact by conducting initial consultations with clients, assessing their needs, and guiding them through the onboarding process. The ideal candidate will be bilingual in English and Spanish, demonstrating excellent communication and empathetic skills. Join a supportive environment where your contributions will enhance client satisfaction and support the firm's growth. This full-time position promises a rewarding career path with competitive pay and potential commissions.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plans

Qualifications

• Bilingual communication in English and Spanish is essential.
• Proficiency in Microsoft Office Suite or similar software.

Responsibilities

• Conduct initial consultations and gather client information.
• Educate clients on services and convert leads into clients.
• Manage deadlines and organize tasks efficiently.

Skills

Bilingual in English and Spanish

Empathetic communication

Sales skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Intake Specialist - Denver, CO (Eng - Spa)

Join to apply for the Intake Specialist - Denver, CO (Eng - Spa) role at Lisinski Law Firm.

Job Details

Position: Intake Specialist

Location: Denver, CO

Language Skills: Bilingual in English and Spanish required

Pay Range: $23.00/hr (plus commissions)

Schedule: M-F, 8:30 AM - 5:30 PM Mountain Time

Employment Type: Full-time

Job Overview

The Intake Specialist conducts initial consultations with clients to assess their needs and determine the best legal services for their situation. This role involves gathering client information, explaining service options, and facilitating a smooth onboarding process to support firm revenue and client satisfaction.

Responsibilities

1. Learn and research case types based on attorney guidelines.
2. Conduct interviews to gather client information and initiate case types.
3. Build rapport with clients using empathetic communication and sales scripts.
4. Review and explain case pricing and payment options, involving managers as needed.
5. Educate clients on benefits and assist in converting leads into clients.
6. Follow up with potential clients to clarify information and encourage engagement.
7. Schedule and confirm sign-up appointments based on client payments.
8. Send contracts following client payments.
9. Participate in weekly legal training sessions.
10. Maintain excellent bilingual communication skills.
11. Provide high-quality customer service and sales support.
12. Manage deadlines and organize tasks efficiently.
13. Apply problem-solving skills to client interactions.

Minimum Qualifications

• Proficiency with Microsoft Office Suite or similar software.
• High School Diploma or equivalent.
• Excellent verbal and written communication skills in English and Spanish.

Additional Information

Benefits may include medical insurance, vision insurance, 401(k), and pension plans.