Intake Specialist - Real Estate Law Firm

Gomez Law, APC; California, Los Angeles (MO, CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Intake Specialist to join their dynamic team. This role is pivotal in welcoming potential clients and ensuring a smooth onboarding process. You will be the first point of contact, responsible for gathering critical information and scheduling consultations. If you possess strong communication skills and thrive in a fast-paced environment, this opportunity is perfect for you. Join a collaborative work atmosphere where your contributions will make a significant impact, and enjoy the flexibility of fully remote work while advancing your career in the legal field.

Benefits

Opportunities for growth and professional development

Dynamic and collaborative work environment

Fully Remote Work

Qualifications

• Experience in a legal or customer service role is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Answer and respond to inquiries from potential clients.
• Gather and input essential client information into the case management system.
• Schedule consultations and follow up with clients.

Skills

Communication Skills

Customer Service

Organization

Multitasking

Bilingual (English/Spanish)

Education

Experience in legal or customer service role

Tools

Clio

Job description

Job Title: Intake Specialist

Location: Gomez Law, APC – Los Angeles, CA

Employment Type: Full-Time, Remote

Compensation: $18 per hour

About Us

Gomez Law, APC is a fast-growing real estate law firm located in the heart of Koreatown, Los Angeles. We are dedicated to providing exceptional legal services with a client-first approach. As we expand, we are looking for a motivated and detail-oriented Intake Specialist to join our team.

Position Overview

The Intake Specialist plays a key role in welcoming potential clients and ensuring a smooth onboarding process. This individual will be the first point of contact for new inquiries, responsible for gathering critical information and scheduling consultations. If you have strong communication skills, enjoy working in a fast-paced environment, and are committed to providing excellent client service, we want to hear from you!

Key Responsibilities

1. Answer and respond to phone calls, emails, and web inquiries from potential clients.
2. Gather and input essential client information into our case management system (e.g., Clio).
3. Pre-screen clients to assess legal service needs and eligibility.
4. Schedule consultations and follow up with clients to confirm appointments.
5. Collaborate with the legal team to ensure a seamless handoff of client information.
6. Maintain accurate records of all interactions and ensure compliance with intake procedures.

Qualifications

1. Previous experience in a legal or customer service role is a plus.
2. Strong verbal and written communication skills.
3. High level of organization and attention to detail.
4. Ability to manage multiple tasks and prioritize in a fast-paced environment.
5. Proficiency with case management software (e.g., Clio) or willingness to learn.
6. Bilingual (English/Spanish) is preferred but not required.

What We Offer

1. $18 per hour
2. Full-time, 40 hours per week
3. Opportunities for growth and professional development
4. A dynamic and collaborative work environment
5. Fully Remote Work