INTAKE SPECIALIST

Integrated Home Brand; Florida; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K with employer contribution

Paid holidays

Paid time off

Wellness program

Job summary

IHCS is seeking an Intake Specialist to manage referrals from hospitals, SNFs, PCPs, and specialists, and verify patient insurance eligibility for home-based nursing, medication, and equipment services. Strong communication and multi-tasking skills are essential.

The role requires at least 1 year in customer service, proficiency with EMR/EHR systems, and the ability to work independently in a fast-paced environment. Bilingual Spanish is a plus.

Qualifications

• Excellent verbal and written communication skills.
• 1 year of customer service experience.
• Proficiency with EMR/EHR software.
• Ability to multitask and manage priorities.

Responsibilities

• Process incoming referrals from hospitals, SNFs, PCPs, and specialists.
• Verify insurance eligibility for services in home setting.
• Coordinate with care teams to ensure patient needs are met.

Skills

Verbal communication

Written communication

Customer service

Spanish language (bonus)

Tools

EMR/EHR

Job description

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 12+ days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What will you be doing:

The Intake Specialist is responsible for processing incoming referrals from hospitals, skilled nursing facilities, primary care providers (PCPs), and specialists. This position ensures the verification of insurance eligibility for services including nursing, medication, and equipment needed for patients in the home setting.

What will you need to succeed:

• Effective verbal and written communication skill
• 1 Year of Customer Service Experience
• Ability to use various computer programs and applications, IE EMR/EHR
• Ability to self-motivate and work independently
• Ability to multi-task, set priorities and manage time effectively
• Bilingual Spanish a plus

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required

Ability to use various computer programs and applications, IE EMR/EHR

1 year:

Customer Service Experience

Equal Opportunity Employer
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