Intake Specialist

Harboroaks; Boca Raton (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Life insurance

Short Term and Long Disability

401(k) retirement savings plan with a

FSA and HSA

Employee Assistance Program

Tuition Reimbursement Program

Growth Opportunities

Paid time off

8 Paid annual holidays

Job summary

Wellness Resource Center in Boca Raton, Florida, is seeking an On-site Intake Specialist. The role coordinates the intake process at the facility, liaises with remote admissions, and establishes rapport with clients to ensure a welcoming arrival and smooth initial assessment.

Starting pay is $17.91 per hour. This full-time, benefit-eligible position includes medical, dental and vision insurance, life and disability coverage, a 401(k) with company match, FSA/HSA, tuition reimbursement, paid time

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions and concerns.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions and on-site clinical teams for approvals and arrival plans.
• Establish professional rapport to ensure clients feel welcomed on arrival.
• Assist arrival process, including assessment/bed placement and searches for prohibited items.
• Orient clients to the facility and ensure intake paperwork is completed and documented.

Skills

Customer service

Communication

Computer skills

Team collaboration

Education

High-school diploma / GED

Job description

Overview

Come join our team as an On-site Intake Specialist, at Wellness Resource Center, located in Boca raton Florida!The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions toteam. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supportsclient arrival process, including initial assessment process, searching the client’s belongings/person forprohibited items, and orienting the client to the facility. Ensures required documentation/paperwork iscompleted and maintained.

Starting pay: $17.91

This is a full-time benefit eligible position.

BENEFITS:

• Medical, Dental and Vision insurance
• Life insurance
• Short Term and Long Disability
• 401(k) retirement savings plan with company match
• FSA and HSA
• Employee Assistance Program
• Tuition Reimbursement Program
• Growth Opportunities
• Paid time off
• 8 Paid annual holidays

Responsibilities

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

This position requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse. In accordance with Florida law, employers must provide applicants with direct access to information about the state’s background screening requirements.

To learn more about disqualifying offenses, exemption procedures, and screening timelines, please visit the Agency for Health Care Administration (AHCA) Background Screening Education & Awareness webpage:

https://info.flclearinghouse.com/education-awareness

Applicants are encouraged to review these requirements before applying.

WELRC

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.