Patient Care Specialist I - Ambulatory

Pinnacle Treatment Centers, Inc.; Hagerstown (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Continuing Education

Merit‑Based Increases

Job summary

Pinnacle Treatment Centers, Inc. is seeking a Patient Care Specialist I – Ambulatory to join our residential services team. You will provide continuous patient care, monitor safety, and support individuals in a structured recovery environment.

The role emphasizes empathy, teamwork, documentation in EHR, and adherence to CARF standards while offering opportunities for career growth, ongoing education, and a schedule that adapts to patient needs.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including knowledge of Microsoft Office.
• Valid driver’s license in state of employment.
• CPR/MANDT certification – training provided locally.
• Ability to travel up to 20% in local area.

Responsibilities

• Support patient engagement by modeling positive behaviors and guiding program participation with empathy and professionalism.
• Promote a trauma‑informed, recovery‑oriented environment consistent with program rules.
• Monitor risk indicators and communicate concerns to the treatment team.
• Assist with admission processes and ensure new patients are safe and informed.
• Facilitate patient cellphone access according to policy and maintain proper documentation.
• Follow safety, medical, and infection control protocols and assist with facility inspections.
• Maintain readiness to respond to medical and behavioral emergencies with up‑to‑date certifications.
• Ensure timely and accurate EHR and facility documentation including reports and observations.
• Support patient activities and recovery groups, encouraging participation.
• Provide safe transportation for patients with accurate mileage records.
• Assist with store runs for patients and maintain facility cleanliness.

Skills

MS Office familiarity

CPR/MANDT certification

Driver's license

Interpersonal skills

Empathy and patience

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Patient Care Specialist I – Ambulatory

Pinnacle’s Voice: A Tale of Transformation & Recovery

A quote: “I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”

Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well‑being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.

Position Overview

As a Patient Care Specialist– I of Residential Services (PCS‑I RES), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.

Teammate Appreciation Benefits

• Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
• Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
• Paid Time Off: 18 days of PTO and 8 paid holidays to maintain work‑life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
• Merit‑Based Increases: Opportunities for merit‑based salary increases to recognize your contributions and growth.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
• Valid driver’s license in state of employment.
• CPR/MANDT certification – training provided locally and updated as required.
• Ability to travel up to 20% in local area.

Preferred

• At least six (6) months experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma‑informed, recovery‑oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
• Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
• Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
• Maintain readiness to respond to medical and behavioral emergencies through up‑to‑date certifications in CPR, MANDT, and overdose response including Narcan administration.
• Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
• Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records.
• Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures.
• Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns.
• Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned.

Join our team & Start Saving Lives Today

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non‑merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.