Intake Representative/Rehab Therapy Aide-Split Position- Outpatient- 40 hours/week/ Madison

Gaylord Hospital, Inc.; Madison, Northern (CT, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Gaylord Specialty Healthcare is seeking an Intake Representative/Rehab Therapy Aide split role in Madison, CT. The position supports outpatient therapy services, scheduling, patient intake, and administrative tasks in a 40-hour work week.

The role emphasizes exemplary customer service, accurate data entry in Meditech EMR, cash handling, and coordination with multiple hospital departments to ensure smooth patient flow.

Qualifications

• Associate's degree preferred and 2 years related experience and/or training.
• Previous experience in a health care setting is preferred.

Responsibilities

• Provides exemplary customer service, incorporating empathy and responsiveness to create a great patient experience.
• Greets patients, provides intake materials and HIPAA Privacy Practices, and updates patient records in the EMR.
• Handles scheduling tasks, prints clinician schedules, and coordinates appointments.
• Registers new referrals and collects required information for patient charts.
• Open/close and balance cash batches; collects out-of-pocket expenses.
• Answers inquiries regarding Gaylord Health Systems and assists patients and visitors.

Skills

Customer service

Scheduling

Cash handling

HIPAA privacy

Education

Associate's degree preferred

2 years related experience

Tools

Meditech

Job description

Intake Representative/Rehab Therapy Aide-Split Position- Outpatient- 40 hours/week/ Madison

Job Category: Allied Health

• Full-Time
• On-site

Locations

Showing 1 location

MADISON, CT 06443, USA

Description

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our Mission: To enhance health, maximize function, and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing quality patient care and transforming the lives of our patients.

The Rehabilitation Therapy Aide, under direct supervision, assists therapists and assistants with the implementation of treatment programs and provides levels of support services, as needed, for the operations of the department.

The Rehabilitation Therapy Aide, under direct supervision, assists therapists and assistants with the implementation of treatment programs and provides levels of support services, as needed, for the operations of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides Non-Direct patient care.
• Always helps maintain a clean treatment area and work environment, including listed aide duties.
• Provides appropriate telephone coverage and clerical support as needed.
• Helps with supply inventory and retrieval of equipment/supplies when needed.
• Interacts appropriately through clinical communication.
• Communicates clearly and timely with other departmental personnel, and other hospital personnel.
• Keeps supervisor informed of clinical issues, problems or concerns related to job role, and any other issues related to job performance.
• Keeps primary therapist aware of patient care issues

Intake Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES -(Performance Appraisal Competencies) include the following. Other duties may be assigned.

• Provides exemplary customer service, incorporating empathy, responsiveness, fostering trust and resulting in a great patient experience.
• Greets patient, gives patient intake materials and HIPAA Privacy Practices, “attends” patient in EMR, and notifies staff/ provider of patient’s arrival. Obtains appropriate signatures on consent forms and creates and processes patient’s chart.
• Attends patient appointments upon arrival
• Open/close and balance cash batches
• Collects out of pocket expenses from patients at the time of service
• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems

Scheduling:

• Schedules patients for therapist appointments.
• Cancels and reschedules appointments, optimizing use of provider time through efficient scheduling.
• Adjusts clinical treatment schedules as directed by the clinician
• Print schedules daily for clinicians

Pre-Registration of new referrals:

• Registers new patients by obtaining required physician and patient information, and updates patient demographics on return visits. Obtains, verifies and enters information into Meditech. Completes MSP Questionnaire accurately and completely.
• Works with other Gaylord departments, including Registration, Benefits, Radiology, Nutrition and PFS.
• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.
• Utilizes resources available to ensure clean data entered into the EHR system.
• Processes referrals, maintains pending appointment list and wait lists, scheduling appointments within 48 hours of referral.
• Responsibly completely responsibilities in a manner that is efficient and minimizes cost to the organization without sacrificing integrity and quality.
• Working within their team and surrounding departments to utilize the resources provided by the organization in an effort to help achieve financials goals and ensure long-term financial health.
• Ensure that the completion of tasks are done completely and accurately the first time in an effort to eliminate any instances of re-work.
• Gather appropriate insurance information as well as point of sell collections at the appropriate times in the revenue cycle experience in an effort to efficiently secure revenue due to the organization.

Qualifications:

Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.

• Previo us experience in a health care setting preferred
• Must be able to carry out clinical skills in any setting as need deems

WORK SCHEDULE:

Full Time: 40hours per week- Monday through Friday- Hours/Shifts may vary, but will be between 8:00am and 5:30pm.

We are an Equal Opportunity Employer M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.