THERAPY TECH/PATIENT ACCESS REP(FT)

Humboldt County Memorial Hospital; Humboldt (IA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

IPERS

Health Insurance

Dental

Vision

Life Insurance

Long-Term Disability

PTO accrual from start date

Job summary

Humboldt County Memorial Hospital in Humboldt, IA is seeking a Therapy Tech/Patient Access in a full-time capacity within the Rehabilitation Services and Wellness Hub. The role blends clinical support for therapists with administrative duties, including registration, scheduling, and customer service to ensure smooth patient flow.

The position requires a High School Diploma, strong communication, and proficiency with EMR systems.

Qualifications

• High School Diploma or equivalent required.
• Medical office or healthcare experience preferred.
• CPR certification for Health Care Providers preferred or obtainable.

Responsibilities

• Greet patients and assist with directions and escort arrangements.
• Register patients, verify demographics, insurance and billing.
• Answer calls, route messages and respond to inquiries.
• Schedule appointments and coordinate therapist schedules.
• Maintain patient confidentiality and release information per policy.
• Operate EMR, scan documents, and manage files.
• Provide front desk and therapy support during daily operations.

Skills

Communication skills

Multitasking

Organization

Teamwork

Computer literacy

Medical terminology

Education

High School Diploma

Healthcare education preferred

Tools

EPIC

Microsoft Office

EMR systems

Job description

Full-Time position available in our Therapy Department, working Monday through Friday from 9:00 AM to 5:30 PM. The schedule is divided between Therapy Technician responsibilities and Front Desk coverage, with approximately half of the week dedicated to each role.

Full-Time benefits: IPERS, Health Insurance, Dental, Vision, Life Insurance, Long-Term Disability and PTO accrual from start date.

Position Title: Therapy Tech/Patient Access

Department: Rehabilitation Services / Wellness Hub

Job Relationships:

Reports To: Director of Rehabilitation Services / Director of Therapy

Interrelationships: Works in conjunction with Physical Therapy, Occupational Therapy, Speech Therapy, Cardiopulmonary Services, Dietitian Services, Diabetes Education, physicians, patients, families, and other members of the healthcare team.

Job Overview:

This position provides both clinical support and administrative services for the Rehabilitation Services and Wellness Hub departments. This position is responsible for maintaining a clean, safe, and efficient therapy environment while also assisting with patient registration, scheduling, medical records management, customer service, and daily office operations. This plays a key role in supporting therapists, ensuring smooth workflow, and creating a positive patient experience.

Essential Duties and Responsibilities:

Including, but not limited to:

• Greet patients, visitors, and customers in a professional, courteous manner and assist with directions or escort arrangements as needed.
• Register patients and verify demographic, insurance, and billing information.
• Answer telephones, route calls, take messages, and respond to inquiries appropriately.
• Schedule patient appointments and coordinate therapist schedules to maximize efficiency.
• Communicate with clinical staff patient information as needed.
• Collect payments, process cash, checks, and credit card transactions, issue receipts, balance cash drawer, and prepare daily deposits.
• Maintain patient confidentiality and release patient information in accordance with hospital policies and regulations.

Administrative Support:

• Scan and upload documents into the Electronic Medical Record (EMR).
• Maintain physical and electronic files.
• Assist with prior authorizations, diagnosis coding, filing, and other clerical tasks.
• Utilize department software systems, including EPIC and Microsoft Office applications.
• Assist other departments and the business office with special projects as assigned.
• Provide switchboard coverage and departmental support during emergencies, breaks, staffing shortages, or other operational needs.

Clinical & Therapy Support:

• Prepare treatment rooms and therapy areas between patients to maintain efficient patient flow.
• Assist therapists with non-clinical tasks during treatment sessions, including removing patients from modalities as directed.
• Maintain cleanliness and organization of therapy gyms, treatment rooms, waiting areas, pediatric therapy spaces, and sleep study rooms.
• Assist with setup and teardown of equipment in other departmental areas.
• Ensure therapy equipment is maintained through routine inspection, preventive maintenance, troubleshooting, and repair coordination.
• Maintain adequate inventories of supplies and notify appropriate staff when restocking is needed.

Quality, Safety & Teamwork:

• Maintain a safe and clean work environment by following department, hospital, and infection-control policies.
• Protect patients, visitors, and staff by adhering to safety standards and established procedures.
• Promote a positive patient experience through excellent customer service.
• Participate in quality improvement initiatives and departmental activities.
• Attend required meetings, in-services, training sessions, MedTrainer assignments, and continuing education opportunities.
• Assist in training new employees as requested.
• Work collaboratively with team members and contribute to a positive workplace culture.
• Perform additional duties as assigned to support departmental and organizational needs.

Minimum Qualifications:

Education:

• High School Diploma or equivalent required.
• Medical office training or healthcare-related education preferred.

Experience:

• Medical office, clerical, customer service, or healthcare experience preferred.
• Previous rehabilitation, therapy, or hospital experience preferred.

Licensure/Certification:

• Valid driver's license required.
• CPR certification for Health Care Providers (or ability to obtain within established timeframe).

Skills and Abilities:

• Excellent verbal, written, telephone, and interpersonal communication skills.
• Knowledge of medical terminology preferred.
• Proficiency with computers, Microsoft Office applications, and electronic medical records.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and professionalism at all times.

Physical Demands:

The physical demands described are representative of those required to successfully perform the essential functions of this position.

• Frequent sitting, standing, walking, bending, reaching, stooping, kneeling, and repetitive hand movements.
• Ability to occasionally lift, carry, push, or pull up to 50 pounds and assist with heavier loads when appropriate.
• Ability to transfer equipment and assist with patient mobility as directed.
• Frequent computer use, keyboarding, telephone operation, filing, and operation of office equipment.
• Visual acuity sufficient to review records, operate equipment, and perform job duties.
• Hearing and speaking abilities sufficient for effective communication in person and by telephone.
• Manual dexterity sufficient to operate office and therapy equipment safely and effectively.
• Primarily works in a healthcare and outpatient therapy setting.
• Frequent interaction with patients, families, visitors, physicians, and staff.
• Exposure to communicable diseases, bodily fluids, and other conditions common to healthcare environments.
• Frequent use of medical, therapeutic, and office equipment.
• Moderate noise levels and occasional exposure to cleaning solutions, vapors, and medical equipment.

Equipment Used:

• Computers, printers, scanners, copiers, fax machines, telephones, and other standard office equipment.
• Electronic and mechanical therapy and patient-care equipment.
• Wheelchairs, treatment equipment, and other rehabilitation-related devices.

Protective Equipment:

• Gloves
• Gowns
• Masks and other personal protective equipment as required
• Maintains a professional appearance and demeanor.
• Promotes a positive image of the organization.
• Demonstrates dependability, accountability, and ethical behavior.
• Utilizes time, resources, and supplies efficiently.
• Complies with all departmental, hospital, regulatory, and safety requirements.
• Schedules and duties may be modified to meet operational needs.

Acknowledgment

I have read and understand the responsibilities and requirements of this position and confirm that I am able to perform these duties with or without accommodations under ADA.