THERAPY TECH/PATIENT ACCESS REP(FT)

Humboldt-County-Memorial-Hospital; Humboldt (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Humboldt County Memorial Hospital is seeking a Therapy Tech/Patient Access professional to support Rehabilitation Services and Wellness Hub. The role blends clinical support with front desk duties, helping physicians, therapists, and patients while ensuring smooth workflow and a positive patient experience.

The position requires a high school diploma, healthcare-related training preferred, and CPR certification.

Qualifications

• High School Diploma or equivalent required.
• Medical office training or healthcare-related education preferred.
• CPR certification for Health Care Providers or ability to obtain within timeframe.
• Medical office/healthcare experience preferred.

Responsibilities

• Greet patients and assist with directions or escort arrangements.
• Register patients and verify demographic, insurance, and billing info.
• Answer phones, route calls and take messages.
• Schedule appointments and coordinate therapist schedules.
• Process payments and maintain cash drawer and deposits.
• Maintain patient confidentiality per hospital policy.
• Scan and upload documents into EMR and maintain files.
• Assist with prior authorizations and coding tasks.
• Support multiple departments with clerical tasks.

Skills

Excellent communication

Multitasking

Confidentiality

Teamwork

Customer service

Education

High School Diploma

Medical office training

Tools

EPIC EMR

Microsoft Office

Job description

Full-Time position available in our Therapy Department, working Monday through Friday from 9:00 AM to 5:30 PM. The schedule is divided between Therapy Technician responsibilities and Front Desk coverage, with approximately half of the week dedicated to each role.

Full-Time benefits: IPERS, Health Insurance, Dental, Vision, Life Insurance, Long-Term Disability and PTO accrual from start date.

Position Title: Therapy Tech/Patient Access

Department: Rehabilitation Services / Wellness Hub

Job Relationships:

Reports To: Director of Rehabilitation Services / Director of Therapy

Interrelationships: Works in conjunction with Physical Therapy, Occupational Therapy, Speech Therapy, Cardiopulmonary Services, Dietitian Services, Diabetes Education, physicians, patients, families, and other members of the healthcare team.

Job Overview:

This position provides both clinical support and administrative services for the Rehabilitation Services and Wellness Hub departments. This position is responsible for maintaining a clean, safe, and efficient therapy environment while also assisting with patient registration, scheduling, medical records management, customer service, and daily office operations. This plays a key role in supporting therapists, ensuring smooth workflow, and creating a positive patient experience.

Essential Duties and Responsibilities:

Including, but not limited to:

• Greet patients, visitors, and customers in a professional, courteous manner and assist with directions or escort arrangements as needed.
• Register patients and verify demographic, insurance, and billing information.
• Answer telephones, route calls, take messages, and respond to inquiries appropriately.
• Schedule patient appointments and coordinate therapist schedules to maximize efficiency.
• Communicate with clinical staff patient information as needed.
• Collect payments, process cash, checks, and credit card transactions, issue receipts, balance cash drawer, and prepare daily deposits.
• Maintain patient confidentiality and release patient information in accordance with hospital policies and regulations.

Administrative Support:

• Scan and upload documents into the Electronic Medical Record (EMR).
• Maintain physical and electronic files.
• Assist with prior authorizations, diagnosis coding, filing, and other clerical tasks.
• Utilize department software systems, including EPIC and Microsoft Office applications.
• Assist other departments and the business office with special projects as assigned.
• Provide switchboard coverage and departmental support during emergencies, breaks, staffing shortages, or other operational needs.

Clinical & Therapy Support:

• Prepare treatment rooms and therapy areas between patients to maintain efficient patient flow.
• Assist therapists with non-clinical tasks during treatment sessions, including removing patients from modalities as directed.
• Maintain cleanliness and organization of therapy gyms, treatment rooms, waiting areas, pediatric therapy spaces, and sleep study rooms.
• Assist with setup and teardown of equipment in other departmental areas.
• Ensure therapy equipment is maintained through routine inspection, preventive maintenance, troubleshooting, and repair coordination.
• Maintain adequate inventories of supplies and notify appropriate staff when restocking is needed.

Quality, Safety & Teamwork:

• Maintain a safe and clean work environment by following department, hospital, and infection-control policies.
• Protect patients, visitors, and staff by adhering to safety standards and established procedures.
• Promote a positive patient experience through excellent customer service.
• Participate in quality improvement initiatives and departmental activities.
• Attend required meetings, in-services, training sessions, MedTrainer assignments, and continuing education opportunities.
• Assist in training new employees as requested.
• Work collaboratively with team members and contribute to a positive workplace culture.
• Perform additional duties as assigned to support departmental and organizational needs.

Minimum Qualifications:

Education:

• High School Diploma or equivalent required.
• Medical office training or healthcare-related education preferred.

Experience:

• Medical office, clerical, customer service, or healthcare experience preferred.
• Previous rehabilitation, therapy, or hospital experience preferred.

Licensure/Certification:

• Valid driver's license required.
• CPR certification for Health Care Providers (or ability to obtain within established timeframe).

Skills and Abilities:

• Excellent verbal, written, telephone, and interpersonal communication skills.
• Knowledge of medical terminology preferred.
• Proficiency with computers, Microsoft Office applications, and electronic medical records.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and professionalism at all times.

Physical Demands:

The physical demands described are representative of those required to successfully perform the essential functions of this position.

• Frequent sitting, standing, walking, bending, reaching, stooping, kneeling, and repetitive hand movements.
• Ability to occasionally lift, carry, push, or pull up to 50 pounds and assist with heavier loads when appropriate.
• Ability to transfer equipment and assist with patient mobility as directed.
• Frequent computer use, keyboarding, telephone operation, filing, and operation of office equipment.
• Visual acuity sufficient to review records, operate equipment, and perform job duties.
• Hearing and speaking abilities sufficient for effective communication in person and by telephone.
• Manual dexterity sufficient to operate office and therapy equipment safely and effectively.
• Primarily works in a healthcare and outpatient therapy setting.
• Frequent interaction with patients, families, visitors, physicians, and staff.
• Exposure to communicable diseases, bodily fluids, and other conditions common to healthcare environments.
• Frequent use of medical, therapeutic, and office equipment.
• Moderate noise levels and occasional exposure to cleaning solutions, vapors, and medical equipment.

Equipment Used:

• Computers, printers, scanners, copiers, fax machines, telephones, and other standard office equipment.
• Electronic and mechanical therapy and patient-care equipment.
• Wheelchairs, treatment equipment, and other rehabilitation-related devices.

Protective Equipment:

• Gloves
• Gowns
• Masks and other personal protective equipment as required
• Maintains a professional appearance and demeanor.
• Promotes a positive image of the organization.
• Demonstrates dependability, accountability, and ethical behavior.
• Utilizes time, resources, and supplies efficiently.
• Complies with all departmental, hospital, regulatory, and safety requirements.
• Schedules and duties may be modified to meet operational needs.

Acknowledgment

I have read and understand the responsibilities and requirements of this position and confirm that I am able to perform these duties with or without accommodations under ADA.