Intake Representative (Order Clerk I 01191)

Mid-Cities Medical; Redlands (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401K with 2% matching

Employer-Paid Medical, Dental, Vision,

Life Insurance

Long-Term Disability Coverage

Paid Holidays

Vacation & Sick Time

Discretionary Employee Bonus

Job summary

Mid-Cities Medical in Redlands, CA is seeking a detail-oriented care coordination support specialist to assist veterans, hospitals, and patients. You will handle high call volumes, process faxes and orders, and coordinate with branches for remote printing while maintaining patient life-safety data integrity.

Requirements include High School diploma, fluency in English, experience in medical office or DME, and strong data entry, Excel, and phone skills.

Qualifications

• High school diploma or higher required.
• Fluency in English; Spanish a plus.
• Experience in a medical office, DME, or hospital.
• Advanced data entry and 10-key typing.
• Proficient MS Excel and Windows-based software.

Responsibilities

• Handle high call volumes with inbound/outbound calls.
• Process faxes and orders up to 100 per day.
• Coordinate remote printing with various branches.
• Maintain accurate patient records and data integrity.
• Educate patients/caregivers about equipment and policies.

Skills

Data entry

MS Excel

Phone skills

Time management

Communication

Multitask

Education

High School Diploma

Tools

Brightree

Job description

Description

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.

Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.

Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.

Essential Duties and Responsibilities:

• Process high call volume - inbound and outbound calls to and from patients, family members, or medical providers.
• Processing both faxes and order entries, up to 100 per day.
• Coordinate with various branches for remote printing.
• Consistently prioritize precision in data entry. Exceptional accuracy is essential, as it plays a direct role in protecting and saving lives.
• Must be flexible between duties and on-the-job tasks.
• Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
• Document patient records accordingly (e.g., Update Prescription line to ensure patient life safety, Renewal, Change, Travel, or Discontinuation, Notes etc.) to maintain file integrity.
• Assist other departments for prescription and route assignment corrections and inquiries.

Shift:

8a - 5pm (On site)

Education and Skills:

• Brightree, Apachetta, or other windows based medical software preferred.
• Advanced data entry skills, 10-Key Type 35 WPM
• MS Excel - intermediate level (resizing columns/rows, basic formulas etc.)
• Advance phone and communication skills
• Multitasking is essential, you must be able to communicate effectively while document processes.
• Resolve issues with VA or a similar entity as needed.
• Effectively uses time management skills.

Benefits:

• Hours M-F 8-5 p.m. Weekends may be needed in an emergency.
• 401K with 2% matching
• Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)
• Paid Holidays
• Vacation & Sick Time
• Discretionary Employee Bonus (Performance Based)

Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.

Requirements

• Must be legally able to work in the United States.
• High School Diploma or higher education
• Must be able to understand and speak English fluently. Spanish is a plus.
• Experience in a medical office, DME, or hospital.
• Ability to process written and oral communication from various sources.