Intake Representative (Order Clerk I 01191)

Mid-Cities Medical; Grand Prairie (TX); Vor Ort; USD 36.000 - 50.000; Vollzeit

Benefits dieser Stelle

401K with 2% matching

Employer-Paid Medical, Dental, Vision,

Life Insurance and Long-Term Disabilty

Paid Holidays

Vacation & Sick Time

Discretionary Employee Bonus (Perf.

Zusammenfassung

Mid-Cities Medical in Grand Prairie, TX, seeks a detail-oriented care coordination support specialist to assist veterans, hospitals and patients. On-site role focuses on accurate data entry, patient records, and coordination across departments.

You will handle high call volumes, process faxes and orders, educate patients about oxygen and equipment, and ensure file integrity while maintaining life-safety documentation and compliance.

Qualifikationen

• High school diploma or higher required; experience in medical office preferred.
• Strong data entry accuracy and attention to detail essential.
• Familiarity with medical software and patient record documentation helpful.

Aufgaben

• Process high call volume—inbound/outbound calls with patients, families, or providers.
• Process faxes and order entries up to 100 per day.
• Coordinate with branches for remote printing and data transmission.
• Maintain precise data entry to protect patient safety and life-safety notes.
• Educate patients and caregivers about oxygen, equipment, or hospital policies.
• Document patient records and update prescriptions, renewals, changes, or notes.

Kenntnisse

High-speed data entry

MS Excel

Phone & communication skills

Multitasking

Time management

English fluency (Spanish a plus)

Ausbildung

High School Diploma or higher

Tools

Brightree

Apachetta

Jobbeschreibung

Description

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.

Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.

Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.

Essential Duties and Responsibilities:

• Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
• Processing both faxes and order entries, up to 100 per day.
• Coordinate with various branches for remote printing.
• Consistently prioritize precision in data entry. Exceptional accuracy is essential, as it plays a direct role in protecting and saving lives.
• Must be flexible between duties and on-the-job tasks.
• Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
• Document patient records accordingly (e.g., Update Prescription line to ensure patient life safety, Renewal, Change, Travel, or Discontinuation, Notes etc.) to maintain file integrity.
• Assist other departments for prescription and route assignment corrections and inquiries.

Shift:

8a - 5pm (On site)

Education and Skills:

• Brightree, Apachetta, or other windows based medical software preferred.
• Advanced data entry skills, 10-Key Type 35 WPM
• MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
• Advance phone and communication skills
• Multitasking is essential, you must be able to communicate effectively while document processes.
• Resolve issues with VA or a similar entity as needed.
• Effectively uses time management skills.

Benefits:

• Hours M-F 8-5 p.m. Weekends may be needed in an emergency.
• 401K with 2% matching
• Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)
• Paid Holidays
• Vacation & Sick Time
• Discretionary Employee Bonus (Performance Based)

Requirements

• Must be legally able to work in the United States.
• High School Diploma or higher education
• Must be able to understand and speak English fluently. Spanish is a plus.
• Experience in a medical office, DME, or hospital.
• Ability to process written and oral communication from various sources.