Intake & Referral Navigator

Lutheran Services Florida; Ruskin (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth

Employee Assistance Program (EAP)

Life insurance (1X salary)

13 paid holidays + floating holiday

PTO starting at 16 days/year

403(b) Retirement plan with employer**

Background screenings per Florida law

Job summary

Lutheran Services Florida (LSF) seeks an Intake and Referral Specialist to support program operations and provide frontline intake and admissions services. This role requires strong administrative skills, data entry accuracy, and sensitivity to diverse populations in Florida.

The position involves handling phone inquiries, coordinating with program leadership, maintaining records, and assisting with truancy calls and family outreach.

Qualifications

• Must be familiar with Voice Mail system.
• Extensive knowledge of Windows applications such as Word & Excel.
• Competent in math and statistics; maintain filing system.

Responsibilities

• Answer Agency’s telephone; screen/forward calls, provide information, schedule appointments.
• Maintain complex department files; assist with forms and reports.
• Conduct intake/admissions; assess child/family needs for services.

Skills

Office software

Word

Excel

Data entry

Education

High School Diploma

Associate degree preferred

Job description

Lutheran Services Florida (LSF) seeks an Intake and Referral Specialist to support program operations and provide frontline intake and admissions services. This role requires strong administrative skills, data entry accuracy, and sensitivity to diverse populations in Florida.

The position involves handling phone inquiries, coordinating with program leadership, maintaining records, and assisting with truancy calls and family outreach.