Intake Coordinator

Pruitthealth Corporation; Norcross (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

Pruitthealth Corporation is seeking an Intake Coordinator to facilitate converting referrals into admissions, handling intake processes, and delivering quality customer service. The role requires coordinating financial clearance, insurance verification, and data entry while communicating with referral sources to support business partnerships.

Primary responsibilities include validating coverage, processing referrals, and maintaining accurate records.

Qualifications

• 2+ years’ experience in intake, admissions, or related healthcare role.
• Proficient in Microsoft Office, Word & Excel.
• Understanding of Medicare, Medicaid and Commercial Insurance.
• Excellent communication and customer service skills.
• Familiarity with medical terminology.
• Experience working in a call center environment.
• Ability to multi-task, problem-solve and think critically.

Responsibilities

• Complete financial clearance for referrals by determining eligibility.
• Process referrals to pre-qualify patients efficiently.
• Verify insurance information including coverage, benefits and co-payments.
• Determine plan dates, type of plan, and provider network status.
• Ensure timely filing dates and special filing requirements are met.
• Load patient demographics and insurance data into the system.
• Communicate with referral sources and team members to support partnerships.

Skills

Customer service

Communication

Multitasking

Problem solving

Critical thinking

Call center experience

Tools

Microsoft Office

Job description

Job Description - Intake Coordinator (2608627)

Intake Coordinator - 2608627

Description

POSITION SUMMARY

Facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective phone and customer service skills.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES

• Complete financial clearance for all referrals by determining eligibility.
• Process referrals to assure pre‑qualifying of patients efficiently.
• Verify all primary and secondary insurance information for all incoming patients to include service coverage, benefit maximums and limitations, co‑insurance/co‑payment, pre‑existing clause, coverage.
• Determine effective and termination dates, type of plan, and provider network status.
• Complete all information with attention to timely filing dates and special filing requirements.
• Analyze admission data and prepare assigned reports.
• Load all patient demographic, insurance, and benefit information into appropriate software system.
• Communicate effectively with the referral sources and team members to support the business partnerships being developed by the sales team.
• Establish positive relationships with insurers and managed care entities; third party payors and case managers.
• Obtain complete and accurate information to facilitate the admissions process and to maximize the likelihood of reimbursement.
• Utilize reports to assure accurate and timely information is documented in the appropriate software system.

QUALIFICATIONS

• 2+ years’ experience in
• Proficient in Microsoft Office, Word & Excel.
• Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance.
• Excellent communication skills and customer service.
• Familiarity with Medical Terminology.
• Experience working in a call center environment.
• Ability to multi‑task, problem solve and demonstrate critical thinking skills.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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