Intake & Referral Coordinator — In-Office

Personal Touch Home Aides of New York; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Accident & Long-Term Disability Covera

Paid Time Off (PTO)

401(k) Retirement Plan

Company-Paid Life Insurance

Employee Recognition Programs

Professional Growth & Development

Employee Assistance Program

Employee Perks & Discount Program

Job summary

Personal Touch Home Aides of New York is seeking an Intake Coordinator in Brooklyn, NY to manage patient referrals for home care services and ensure smooth care transitions. The role focuses on coordinating referrals, maintaining clear communication with providers, patients, and families, and facilitating timely admissions.

The position is full-time and in-person, with hours Monday-Friday 9AM-5PM. Benefits include comprehensive coverage and professional growth opportunities.

Qualifications

• Must be able to read, write and maintain records in English
• Must be customer services oriented, detail oriented and an above average communication ability.
• Must be organized and have the ability to be multi-tasked with excellent customer service skills.

Responsibilities

• Answers incoming calls, gathers referral and intake information, and enters all data into the EHR system.
• Completes intake documentation, including ICD-10 coding, and routes all materials for admission approval.
• Obtains insurance verification for new referrals.
• Conducts initial nursing insurance authorizations and maintains an up-to-date authorization tracking log within the EHR.
• Maintains a weekly referral log for all incoming intakes.
• Collaborates effectively with supervisors, patients and families, referral sources, and clinical staff.
• Escalates complex or challenging cases to the Intake Manager.
• Assists with staff in-services and educational opportunities as needed.
• Builds and maintains positive working relationships with staff and community partners involved in home-care services.
• Provides support to other branch locations when necessary.
• Performs additional duties as assigned by the Intake Supervisor, Manager, or Administrator.

Skills

Customer service

Communication

Organizational skills

Job description

Personal Touch Home Aides of New York is seeking an Intake Coordinator in Brooklyn, NY to manage patient referrals for home care services and ensure smooth care transitions. The role focuses on coordinating referrals, maintaining clear communication with providers, patients, and families, and facilitating timely admissions.

The position is full-time and in-person, with hours Monday-Friday 9AM-5PM. Benefits include comprehensive coverage and professional growth opportunities.