Intake & Records Coordinator - Public Health (Contractor)

Commonwealth of Massachusetts; Boston (MA); On-site; USD 59,000 - 85,000; Full time

Job summary

Commonwealth of Massachusetts seeks an Intake Coordinator - Contractor to manage complaint-intake and related administrative tasks for the Board. The role requires reviewing submissions, organizing data, and coordinating communications across stakeholders to ensure timely processing.

The position emphasizes discretion with confidential information, independence in analysis, and strong written and oral communication skills.

Qualifications

• Highly organized and detail oriented; able to exercise discretion with confidential information.
• Effective written and oral communication with diverse stakeholders.
• Ability to independently analyze records and information for timely complaint-intake operations.
• Strong accuracy in preparing correspondence, reports, and tracking data.
• Experience gathering and organizing information for intake processes.

Responsibilities

• Review and evaluate complaints and intake submissions within Board jurisdiction.
• Organize, track, and monitor complaint-intake information and communications.
• Conduct research and provide analysis and recommendations on intake activities.
• Compile and analyze data; prepare evaluations on intake trends and workload.
• Maintain databases, spreadsheets, and electronic records related to complaints.

Skills

Organization

Detail orientation

Discretion

Communication

Analytical thinking

Job description

Commonwealth of Massachusetts seeks an Intake Coordinator - Contractor to manage complaint-intake and related administrative tasks for the Board. The role requires reviewing submissions, organizing data, and coordinating communications across stakeholders to ensure timely processing.

The position emphasizes discretion with confidential information, independence in analysis, and strong written and oral communication skills.