Homecare Intake Coordinator

Uphams Corner Health Center; Boston (MA); On-site; USD 41,000 - 90,000; Full time

Job summary

Uphams Corner Health Center in Dorchester, MA, seeks a Homecare Intake Coordinator to evaluate referrals, confirm patient needs align with services, and ensure proper documentation for smooth transitions to home health care. The Coordinator serves as a conduit between patients, families, and healthcare providers to support coordinated care.

This full-time, 35-hour-per-week role requires MA RN/LPN licensure, 2+ years clinical experience, 1+ year intake/insurance experience, familiarity with EHRs

Qualifications

• Current RN or LPN unrestricted licensure in Massachusetts.
• At least 2 years of clinical experience.
• At least 1 year of insurance/medical experience.
• Minimum 1 year of intake coordination experience, preferably in a homecare setting.
• Familiarity with electronic health data systems (WellSky, OCHIN, EPIC).
• Competent with Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent organizational, written, and verbal communication skills.
• Bilingual language skills preferred (English/Spanish, Portuguese Creole, or French Creole).
• Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation.
• Current CPR/BLS certification.

Responsibilities

• Obtain demographic and clinical information from clients and referral sources.
• Verify insurance eligibility and authorization requirements for each referral.
• Obtain and process prior authorizations as required by insurance carriers.
• Communicate with insurance companies and clinical staff about authorization status.
• Maintain accurate records of authorization requests, approvals, denials, and expirations.
• Schedule initial home visits for the clinical team.
• Educate patients and families about home health services and care plans.
• Coordinate communication among patients, families, and the home health team.
• Maintain patient records in the agency’s EHR system.
• Assist in intake policy development and procedures.
• Perform quality assurance reviews of intake documents and patient files.

Skills

Organizational skills

Verbal communication

Written communication

Bilingual ability (Eng/Spanish or creô

Driver's license

CPR/BLS certification

Education

2 Year Degree

Tools

WellSky

OCHIN

EPIC

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Details: Job Location: 547 Columbia Rd - Dorchester, MA, Position Type: Full Time 30+ hours, Education Level: 2 Year Degree, Salary Range: $30.00 - $65.00Hourly, Travel Percentage: Road Warrior, Job Category: Health Care, Position Title: Homecare Intake Coordinator Department: Homecare Supervisor: Chief of Home Health Services and Director of Home Health Operations Hours per week: 35 hours FLSA Status: Non-Exempt

Primary Function: The role of Homecare Intake Coordinator involves a meticulous evaluation of referrals, ensuring that patient needs align with the services offered and that all necessary documentation are in place for a smooth transition into home health care. By acting as a conduit between patients, families, and healthcare providers, the Coordinator ensures that each case is handled with sensitivity and efficiency, facilitating a supportive environment for patient care. As the Intake Coordinator, the person in this role receives and analyzes incoming referrals and order calls while effectively communicating patient/referral information to appropriate teams.

Duties & Responsibilities

• Obtain demographic and clinical information from clients, physician's offices, and other referral sources to compile referrals.
• Verify insurance eligibility and authorization requirements for each referral.
• Obtain and process prior authorizations as required by insurance carriers.
• Communicate with insurance companies and clinical staff regarding authorization status.
• Maintain accurate records of authorization requests, approvals, denials, and expiration dates.
• Schedule initial home visits for the clinical team, ensuring timely and efficient start of care for patients.
• Educate patients and families about home health services, care plans, and the roles of various healthcare professionals involved in their care.
• Facilitate communication between patients, families, and the home health care team to ensure coordination of services and adherence to the care plan.
• Maintain accurate and comprehensive patient records in the agency’s electronic health record (EHR) system, including documentation of all interactions, referrals, and coordination activities.
• Assist in the development and implementation of intake policies and procedures to improve efficiency and effectiveness of service delivery.
• Perform quality assurance reviews of intake documents and patient files to ensure accuracy, completeness, and compliance with regulatory standards.
• Assist in skilled nursing visits as needed.
• Ensure presence and completion of required forms, including Consent and 485.
• Coordinate care among various healthcare Providers, including physicians, therapists, and other specialists.
• Adhere to UCC’s standards of Employee Conduct, including customer service, respect, non-discrimination, privacy, and attendance.
• Maintain confidentiality of all patient and employee records and information.
• Follow safety protocols and participate in all required training.
• Assist in skilled nursing visits as needed.
• Perform other duties as needed.

Qualifications: Minimum Basic Knowledge

• Current RN or LPN unrestricted licensure in the state of Massachusetts.

Experience & Qualifications

• At least (2) years of clinical experience.
• At least (1) year of insurance/medical experience.
• Minimum of (1) year of experience with intake coordination, preferably in a homecare setting.
• Familiarity with electronic health data systems (e.g., WellSky, OCHIN, and/or EPIC).
• Competent with Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent organizational, written, and verbal communication skills.
• Bilingual language skills preferred (English/Spanish, Portuguese Creole, or French Creole).
• Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation.
• Current CPR/BLS certification.

Essential Functions

• Meticulous evaluation of referrals
• Serving as intermediary and conduit between patients, families, and healthcare providers to ensure cases are handled with sensitivity and efficiency.

Essential & Physical Requirements

Refer to ADA Physical Requirements Checklist

Supervisory Responsibility

None

Define Access Level to PHI

Level 4: Authorized to access full health information. UCC position and job responsibilities involve the provision of patient care and working as a clinical team member. Staff in this category level, although allowed full access, should only access the necessary information for each respective treatment encounter/circumstance.