Intake Receptionist

The Salvation Army USA Central Territory; Grand Rapids (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

The Salvation Army USA Central Territory in Grand Rapids, MI is seeking an Intake Receptionist to respond to requests for assistance, screen crises, schedule appointments, and provide information and referrals to connect clients with community resources.

A high school diploma or GED is required; call center/front desk experience is preferred; bilingual English/Spanish is preferred; experience with low-income populations and social services is a plus; strong confidentiality and ethics are

Qualifications

• High school diploma or GED or equivalent experience.
• Call center/front desk experience preferred.
• Bilingual in English and Spanish preferred.
• Experience working with low-income populations preferred.
• One year in social work or social services is desirable.

Responsibilities

• Greet guests and respond to inquiries in person or by phone.
• Screen in-kind and financial assistance requests; assess urgency.
• Provide program information, referrals, and schedule appointments.
• Identify resources and next steps to address needs.
• Maintain records and data for reporting and audits.
• Support crisis mediation and case coordination as needed.

Skills

Customer service

Screening

Referrals

Record-keeping

Education

High school diploma or GED

Tools

Microsoft Office 365

TEAMS

SharePoint

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: The Intake Receptionist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Receptionist facilitates assistance, schedules appointments, and provides information and referrals with the goal of mediating crises.

Essential Responsibilities:

• Provides excellent customer service by greeting and responding to guests in-person or via phone
• Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
• Provides program information and referrals and schedules appointments
• Identifies resources and next steps that are available to address needs
• Stays up-to-date with program requirements and trends in the community
• Maintains records and statistical data; providing information for reports as requested
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Experience in a call center or front desk role (preferred)
• Bi-lingual English and Spanish (preferred)
• Experience working with low-income populations (preferred)
• One-year experience in social work or social service field (desired)

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Basic skills in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed