Case Manager

The Salvation Army North & Central Illinois Division; Detroit (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Detroit seeks a Case Manager to provide relational support to low-income clients, helping them achieve goals and family sufficiency. You will assist with resources, track progress, and document case status.

Responsibilities include developing case plans, coordinating referrals, maintaining community agency relationships, and ensuring proper releases of information.

Qualifications

• Bachelor's degree or equivalent experience in social services or related field.
• Minimum 2 years' case management experience with low-income populations preferred.
• Experience coordinating services and documenting case progress.

Responsibilities

• Facilitates case management within program guidelines; develops rapport; creates case plans; tracks progress; coordinates referrals.
• Maintains relationships with community agencies; promotes services; ensures releases of information are on file.
• Creates case plans and connects clients to resources; monitors progress and outcomes.
• Participates in trainings and meetings; supports ad hoc reporting and data entry.
• Uses electronic databases to maintain accurate case records and manage service transactions.
• Performs other duties as assigned.

Skills

Empathy & active listening

Relationship building

Documentation & reporting

Team collaboration

Education

Bachelor's degree in social work, psychology, sociology, or related field

2+ years case management experience

Tools

SIMS (ServicePoint)

Microsoft Office 365

Teams and SharePoint

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary:

The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army’s services; coordinates services and communicates about cases; assures that valid releases of information are on file.
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.
• Enhances personal knowledge and skill through community and agency educational forums.
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.
• Attend all job-related training.
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration.
• Attend staff meetings and community meetings as assigned.
• Perform other duties as assigned.

Additional Responsibilities

• Provides emergency utility assistance for clients seeking assistance with DTE, overseeing all aspects for assistance including prescreening, and entering data.
• Adhere to the state regulated MEAP guidelines.
• Provide 10-15 DTE qualifying clientele seeking assistance when funding is available, and assist with clients seeking, food, clothing, and housing assistance.
• Work with Gleaners & Forgotten Harvest to oversee the client emergency food programs.
• Provide seasonal assistance for clients, participate in distribution & enter client data in TSAMM.

Qualifications

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• 2 or more years of applicant interview or case management experience.
• Experience working with program target population (preferred).

Skills, Knowledge & Abilities

• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as they apply to professional licensing.
• Understand and adhere to professional boundaries within and outside of the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
• Complete Caseworker Certification Program within 120 days of hire.

Computer Skills

• Proficient in Microsoft Office 365.
• Basic knowledge of Teams and SharePoint.
• Proficient in SIMS (ServicePoint) software within 90 days.
• Willingness to learn new software as needed.

Certificates And Licenses

• Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR).
• Complete Safe From Harm training and keep current as