Intake & Programs Operations Lead — Social Services

Goodwill of Western and Northern Connecticut; Bridgeport (CT); Sur place; USD 48 000 - 55 000; Plein temps

Avantages offerts par ce poste

Career advancement

50% Employee Discount

403(b) Retirement Savings Plan with ER

Tuition Reimbursement

Insurance: medical/dental/vision

Résumé du poste

Goodwill of Western and Northern Connecticut is seeking a driven CES Intake & Program Operations Coordinator to oversee the participant journey from referral through intake and work readiness training. You will manage documentation, billing, and ensure services are funded and compliant.

This position collaborates with program staff, funding sources, and community organizations to maintain accurate records, drive quality assurance, and support continuous improvements that strengthen outcomes.

Qualifications

• Bachelor's degree in psychology, education, or a related field; equivalent combination considered.
• At least two years of experience in a social services agency.
• Proficiency in Microsoft Office, including building and managing spreadsheets and databases.
• Strong organizational, written, verbal, and interpersonal communication skills.
• Ability to work independently, take initiative, follow through, and report accurately and on time.
• Valid Connecticut driver's license and reliable vehicle for frequent in-state travel.

Responsabilités

• Serve as the centralized referral hub for Bureau of Rehabilitation Services (BRS) programs: schedule and conduct participant intakes.
• Create and maintain electronic participant records and assign each participant to the appropriate service region.
• Develop Individual Service Plans (ISPs) and obtain required signatures on all participant documents.
• Schedule and facilitate Work Readiness Training sessions and modules for BRS programs.
• Coordinate billing for BRS and the Department of Mental Health and Addiction Services (DMHAS), including verifying billed services and submitting invoices to each funding source.
• Conduct quality assurance reviews of master files, spreadsheets, Therap case management records, billing, and other documentation.
• Ensure department services and documentation meet all applicable CARF standards.
• Follow all agency policies and procedures.
• Protect participant privacy in accordance with HIPAA.
• Maintain the CES process catalog of standard work procedures, updating it with input from team members.
• Lead continuous improvement events and initiatives that improve services and participant outcomes.
• Support weekly team huddles and monthly dashboard meetings that review department performance measures and outcomes.
• Represent Goodwill with community stakeholders, strengthening relationships with current funding sources and developing new partnerships.
• Co-facilitate staff meetings, in-service trainings, staff development programs, and professional events as requested.
• Perform other duties as assigned.

Connaissances

Communication skills

Organization

Initiative

Interpersonal skills

Formation

Bachelor's degree in psychology, education, or a related field

Outils

Microsoft Office

Spreadsheets & databases

Description du poste

Goodwill of Western and Northern Connecticut is seeking a driven CES Intake & Program Operations Coordinator to oversee the participant journey from referral through intake and work readiness training. You will manage documentation, billing, and ensure services are funded and compliant.

This position collaborates with program staff, funding sources, and community organizations to maintain accurate records, drive quality assurance, and support continuous improvements that strengthen outcomes.