Community Employment Services: Intake & Operations Lead

Goodwill Of Western & Northern Connecticut; Bridgeport (CT); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Retirement savings

Recognition program

Referral program

Insurance (medical, dental, vision)

Paid time off

Tuition reimbursement

Job summary

Goodwill of Western and Northern Connecticut is seeking an Intake & Program Operations Coordinator to manage Community Employment Services for people with disabilities and barriers to employment. The role covers intake, work readiness training, documentation, and billing to keep services funded and compliant.

The position offers base on-site work in Bridgeport, CT or Hartford, CT with a focus on quality assurance, program coordination, and partnerships with agencies and funding sources to

Qualifications

• Bachelor's degree in psychology, education, or a related field or equivalent combination of education and experience.
• At least two years of experience in a social services agency.
• Proficiency in Microsoft Office, including building and managing spreadsheets and databases.
• Strong organizational, written, verbal, and interpersonal communication skills.
• Ability to work independently, take initiative, follow through, and report accurately.
• Valid Connecticut driver's license, satisfactory driving record, and daily access to a reliable vehicle for frequent in-state travel.

Responsibilities

• Serve as centralized referral hub for BRS programs: schedule and conduct participant intakes.
• Create and maintain electronic participant records and assign to service regions.
• Develop ISPs and obtain required signatures on documents.
• Schedule and facilitate Work Readiness Training sessions and modules.
• Maintain training tracking system and ensure billable services are delivered and documented on time.
• Coordinate billing for BRS and DMHAS, including verifying billed services and submitting invoices.
• Conduct quality assurance reviews of master files, spreadsheets, Therap case management records, billing, and other documentation.
• Ensure department services and documentation meet CARF standards.
• Follow all agency policies and procedures.
• Protect participant privacy per HIPAA; access to PHI.
• Maintain CES process catalog of standard procedures and update with team input.
• Lead continuous improvement events to enhance services and outcomes.
• Support weekly team huddles and monthly dashboard meetings.
• Represent Goodwill with community stakeholders and develop new partnerships.
• Co-facilitate staff meetings and trainings as requested.
• Perform other duties as assigned.

Skills

Microsoft Office

Organizational skills

Communication skills

Independent work

Driver's license

Education

Bachelor's degree in psychology, education, or related field

Tools

Spreadsheets

Databases

Job description

Goodwill of Western and Northern Connecticut is seeking an Intake & Program Operations Coordinator to manage Community Employment Services for people with disabilities and barriers to employment. The role covers intake, work readiness training, documentation, and billing to keep services funded and compliant.

The position offers base on-site work in Bridgeport, CT or Hartford, CT with a focus on quality assurance, program coordination, and partnerships with agencies and funding sources to