Client Services and Outreach Coordinator - Charlotte, NC

Achievements ABA Therapy; Charlotte (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Achievements ABA Therapy in Charlotte, NC seeks a Client Services & Outreach Coordinator to support families through intake and service coordination, while building relationships with local referral partners. The role combines responsive family communication, organized follow-up, and community outreach to connect NC families with ABA services.

Responsibilities include coordinating with pediatricians, schools, and community organizations; tracking documents; and conducting outreach visits.

Qualifications

• Experience in client services, healthcare, human services, ABA, or community outreach is required.
• Experience coordinating services, communicating with families, tracking follow-ups and documentation, or building relationships with referral partners is a plus.
• Strong written and verbal communication, organization, follow-through, and relationship-building skills.
• Ability to handle sensitive information with discretion and maintain accurate records.
• Comfort using electronic systems to document contacts, tasks, and next steps.
• Ability to commute to an assigned North Carolina office and travel locally for outreach.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.
• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.
• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.
• Maintain accurate client and referral records, including next steps and follow-up dates.
• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.
• Conduct local outreach visits and follow up with community partners about their needs and referred families.
• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.
• Escalate client service concerns and support families through transitions when needed.

Skills

Client services

Healthcare experience

Communication

Organization

Relationship building

Documentation

Discretion

Job description

Position overview

The Client Services & Outreach Coordinator supports families through the intake and service coordination process while building relationships with local referral partners. This role combines responsive family communication, organized follow-up, and community outreach to help North Carolina families connect with services.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.

• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.

• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.

• Maintain accurate client and referral records, including next steps and follow-up dates.

• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.

• Conduct local outreach visits and follow up with community partners about their needs and referred families.

• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.

• Escalate client service concerns and support families through transitions when needed.

Qualifications

• Experience in client services, healthcare, human services, ABA, or community outreach is required.

• Experience coordinating services, communicating with families, tracking follow-ups and documentation, or building relationships with referral partners, such as physician offices, schools, daycares, and community organizations, is a plus.

• Strong written and verbal communication, organization, follow-through, and relationship-building skills.

• Ability to handle sensitive information with discretion and maintain accurate records.

• Comfort using electronic systems to document contacts, tasks, and next steps.

• Ability to commute to an assigned North Carolina office and travel locally for outreach.

Work expectations

This is a full-time, in-person role based at an Achievements ABA office in North Carolina. Occasional weekend availability may be needed for outreach events. Advance notice will be provided.

Compensation: $25 per hour
Schedule: Full-time, in office
Location: Charlotte Achievements ABA Office