Intake & Outreach Coordinator

Jewish Family & Children's Service of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Jewish Family & Children's Service of Pittsburgh is seeking an Intake Coordinator to connect new clients with pantry services. The role involves interviewing clients, enrolling them for pantry assistance, and coordinating referrals to additional support teams.

You will document client information in Link2Feed and assist with outreach and volunteer training. The position emphasizes cultural adaptability, trust-building interactions, and collaboration with multiple teams to meet diverse client

Qualifications

• No formal qualifications stated in the job posting.

Responsibilities

• Conduct intake interviews with new clients seeking help from the JFCS Squirrel Hill Food Pantry
• Input all client information to the Link2Feed database, ensuring it is accurate, up-to-date, and providing appropriate data for pantry operations.
• Collect information about additional assistance that clients may need beyond food.
• Provide clients support through navigation to external resources.
• Refer the client to the JFCS Success Coaching team for additional services or more rigorous case management assistance, when appropriate.
• Work with JFCS’ Success Coaching team to ensure that valid, updated referral lists are available for clients facing common needs that JFCS may not be able to help with directly.
• Work with JFCS volunteer team to identify and train volunteers to assist with client intakes.
• Develop protocols to train volunteers in pantry intake procedures, with attention to: Privacy considerations, Conversational techniques, Reasons we collect the information, Use of translation services, Use of Link2Feed Database, Referrals to the Success Coaching team, and other details for trust-building interactions.
• Use approved translation services to conduct conversations with clients who have limited English Language proficiency.
• Monitor and identify trends in pantry clientele (languages spoken, dietary needs, etc.).
• Integrate with the Pantry team to assist with overall client and pantry needs, such as intake deliveries, community outreach, and group volunteer efforts.
• Assist in pantry operations as needed (front desk coverage, volunteer training, client shopping, storage).
• Assist in development of program outcomes and other measures.
• Participate in professional development opportunities and organizational activities.
• Complete other duties as assigned by supervisor.

Job description

Jewish Family & Children's Service of Pittsburgh is seeking an Intake Coordinator to connect new clients with pantry services. The role involves interviewing clients, enrolling them for pantry assistance, and coordinating referrals to additional support teams.

You will document client information in Link2Feed and assist with outreach and volunteer training. The position emphasizes cultural adaptability, trust-building interactions, and collaboration with multiple teams to meet diverse client