Client Services & Outreach Coordinator - Raleigh, NC

Achievements ABA Therapy; Raleigh (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Achievements ABA Therapy in Raleigh, NC is seeking a Client Services & Outreach Coordinator to support families through intake and service coordination. You will build relationships with referral partners, manage timelines, and coordinate with internal teams to address barriers and next steps.

This in-person, full-time role requires strong communication, organization, and discretion handling sensitive information. Travel locally for outreach and visits to families and partners is expected.

Qualifications

• Experience in client services, healthcare, human services, ABA, or community outreach is required.
• Ability to communicate with families, follow-ups, and documentation is essential.
• Strong written and verbal communication, organization, and relationship-building skills.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.
• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.
• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.
• Maintain accurate client and referral records, including next steps and follow-up dates.
• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.
• Conduct local outreach visits and follow up with community partners about their needs and referred families.
• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.
• Escalate client service concerns and support families through transitions when needed.

Skills

Client services

Healthcare

ABA

Community outreach

Communication

Job description

Position overview

The Client Services & Outreach Coordinator supports families through the intake and service coordination process while building relationships with local referral partners. This role combines responsive family communication, organized follow-up, and community outreach to help North Carolina families connect with services.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.
• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.
• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.
• Maintain accurate client and referral records, including next steps and follow-up dates.
• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.
• Conduct local outreach visits and follow up with community partners about their needs and referred families.
• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.
• Escalate client service concerns and support families through transitions when needed.

Qualifications

• Experience in client services, healthcare, human services, ABA, or community outreach is required.
• Experience coordinating services, communicating with families, tracking follow-ups and documentation, or building relationships with referral partners, such as physician offices, schools, daycares, and community organizations, is a plus.
• Strong written and verbal communication, organization, follow-through, and relationship-building skills.
• Ability to handle sensitive information with discretion and maintain accurate records.
• Comfort using electronic systems to document contacts, tasks, and next steps.
• Ability to commute to an assigned North Carolina office and travel locally for outreach.

Work expectations

This is a full-time, in-person role based at an Achievements ABA office in North Carolina. Occasional weekend availability may be needed for outreach events. Advance notice will be provided.

Compensation: $25 per hour

Schedule: Full-time, in office

Location: Raleigh Achievements ABA Office