Intake Operations & Training Coordinator

TwelveStone Health Partners; Murfreesboro (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

TwelveStone Health Partners in Murfreesboro, TN is hiring an Intake Coordinator to guide the Intake staff and support HIT/IS/Specialty teams, update staff on policy changes, and follow up on work activities for patient care specialists.

The role requires managing referrals, verifying insurance, coordinating with authorization, scheduling Infusion Support, and training new Intake staff, with strong attention to detail and teamwork essential.

Qualifications

• High School Diploma or GED required.
• Current, unrestricted Pharmacy Technician license in the state of practice and Pharmacy Technician certification or another professional license (LPN, Medical Assistant, etc.) preferred.
• Three to five years of related intake or medical office experience required.
• IV/Specialty Pharmacy Experience required.
• Knowledge of HCPCS coding, medical/pharmacy terminology and ICD-10 codes preferred.
• Medical ERM and/or other medical software knowledge required.

Responsibilities

• Manage email, fax and web portals for new referrals, answer incoming calls regarding new referrals and work closely with other departments to complete referrals.
• Verify insurance coverage online or via phone to determine patient OOP, obtain documentation to ensure the product(s) that are being ordered meet(s) insurance requirements, coordinates with authorization counterparts to ensure all information required by insurance is successfully authorized, dispense and bill medications.
• Capture all relevant information in internal systems.
• Arrange Infusion Support nursing team to schedule patient for medication administration and nursing visit.
• Ensure Retail Specialty referral has been moved to patient care team appropriately.
• Evaluate issues within HIT/IS/Specialty workflow that may arise on the team and conduct troubleshooting and problem solving to assist intake team members find resolutions.
• Training new Intake staff and cross training of current staff.
• Assist with PTO schedules and approvals, provide input for performance reviews and help set expectations and provide guidance for higher performance and improvement.
• Other duties as assigned

Skills

Attention to detail

Verbal communication

Written communication

Teamwork

Phone etiquette

Education

Pharmacy Technician license (state)

Pharmacy Technician certification

Tools

HCPCS coding

ICD-10 coding

Medical software (ERM)

Job description

TwelveStone Health Partners in Murfreesboro, TN is hiring an Intake Coordinator to guide the Intake staff and support HIT/IS/Specialty teams, update staff on policy changes, and follow up on work activities for patient care specialists.

The role requires managing referrals, verifying insurance, coordinating with authorization, scheduling Infusion Support, and training new Intake staff, with strong attention to detail and teamwork essential.