Intake Coordinator – Specialty Pharmacy Access

TwelveStone Health Partners Inc; Murfreesboro (TN); On-site; USD 34,000 - 44,000; Full time

Job summary

TwelveStone Health Partners Inc in Murfreesboro, TN is seeking an Intake Specialist II to support referrals and admissions, verify insurance and authorizations, and assist with dispensing and billing of medications. You will communicate with patients about referrals, expenses, and the insurance process.

Responsibilities include coordinating with multiple departments, managing referrals, and ensuring accurate data entry in internal systems.

Qualifications

• High school diploma or GED required; Pharmacy Technician license in state preferred.
• Pharmacy Technician certification (CPhT) or professional license preferred.
• 1–2 years of intake or medical office experience required.
• Knowledge of HCPC coding, medical terminology, and ICD-10 codes preferred.

Responsibilities

• Manage email, fax, and web portals for new referrals; answer referrals and coordinate with departments to complete referrals.
• Verify insurance coverage to determine patient OOP; obtain documentation to meet insurance requirements; coordinate with authorization to ensure authorization, dispensing and billing.
• Capture all relevant information in internal systems.
• Arrange nursing as needed for patients with various agencies based on insurance and patient need; assist in negotiating nursing rates if subcontracting is needed.

Skills

Attention to detail

Critical thinking

Problem solving

Phone etiquette

Verbal communication

Written communication

Teamwork

Education

High School Diploma or GED

Pharmacy Technician license (PT) in state

Pharmacy Technician certification (CPhT) or professional license preferred

Tools

Medical ERM software

Job description

TwelveStone Health Partners Inc in Murfreesboro, TN is seeking an Intake Specialist II to support referrals and admissions, verify insurance and authorizations, and assist with dispensing and billing of medications. You will communicate with patients about referrals, expenses, and the insurance process.

Responsibilities include coordinating with multiple departments, managing referrals, and ensuring accurate data entry in internal systems.