Patient Intake Specialist I – Care Access

TwelveStone Health Partners; Murfreesboro (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

TwelveStone Health Partners seeks an Intake Specialist I at our Murfreesboro, TN corporate office to support patient admissions and referral processing. You will collect information, verify insurance, and ensure referrals meet insurance requirements for authorization, dispensing and billing.

Collaborating with referral sources and other departments, you will handle communications with patients regarding referrals, costs, and insurance policies, while maintaining accuracy in internal systems and

Qualifications

• High School Diploma or GED required.
• Current, unrestricted Pharmacy Technician license in the state of practice and Pharmacy Technician certification preferred.
• Pharmacy Technician license or certification (LPN, Medical Assistant, etc.) preferred.
• One to two years of related intake or medical office experience preferred.
• IV/Specialty Pharmacy experience preferred.
• Knowledge of HCPCS coding, medical/pharmacy terminology and ICD-10 codes preferred.
• Medical EMR software knowledge required.

Responsibilities

• Manage email, fax and web portals for new referrals and coordinate with other departments to complete referrals.
• Verify insurance coverage to determine patient OOP and ensure product ordering meets insurance requirements.
• Coordinate withauthorization counterparts to ensure information is authorized, medication is dispensed and billed.
• Capture all relevant information in internal systems.
• Arrange nursing as needed for patients with nursing agencies and negotiate nursing rates if subcontracting is needed due to insurance requirements.
• Other duties as assigned.

Skills

Attention to detail

Critical thinking

Problem solving

Phone etiquette

Verbal and written communication

Teamwork

Collaboration

Education

High School Diploma or GED

Pharmacy Technician license

Tools

HCPCS coding

EMR software

Job description

TwelveStone Health Partners seeks an Intake Specialist I at our Murfreesboro, TN corporate office to support patient admissions and referral processing. You will collect information, verify insurance, and ensure referrals meet insurance requirements for authorization, dispensing and billing.

Collaborating with referral sources and other departments, you will handle communications with patients regarding referrals, costs, and insurance policies, while maintaining accuracy in internal systems and