Intake & Operations Specialist (Legal Ops)

Kelley Kronenberg; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance (PPO)

PTO with floating holiday

401(k) with employer match

DEI culture and inclusive environment

Professional development

Job summary

Kelley Kronenberg’s Fort Lauderdale office is seeking an Intake & Operations Coordinator to own the client and matter intake lifecycle, from initial requests through conflict checks and setup. This role sits at the center of the firm's intake processes and works closely with the Director of Legal Operations on process improvement.

You will ensure data integrity across systems, generate intake reports for leadership, onboard new matters, and help train teammates.

Qualifications

• High school diploma or equivalent.
• Associate’s degree preferred.
• Minimum of 2 years of professional work experience in a law firm, legal services, or professional services environment preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, with a professional, detail-oriented approach.
• Comfort adapting to changing priorities and learning new tools, including firm-approved AI and technology, to improve efficiency and service delivery.

Responsibilities

• Process new client and matter intake requests, ensuring information is complete, accurate, and consistent with firm policies and service-level agreements.
• Run and review conflict of interest checks, escalating potential conflicts to the appropriate stakeholders in a timely manner.
• Coordinate new matter setup across firm systems, verifying and entering client, matter, and case-related information accurately.
• Generate and maintain intake reporting for firm leadership, tracking volume, turnaround times, and outstanding items.
• Support onboarding for new clients and matters, and help train new team members and attorneys on intake procedures and systems.
• Maintain data integrity across intake and matter management systems, coordinating with attorneys and staff so information flows smoothly between intake, matter management, and billing.
• Partner with the Director of Legal Operations to develop new workflows, document existing processes, and identify opportunities for automation and efficiency.

Skills

Organization

Time management

Communication

Adaptability

Attention to detail

Education

High school diploma

Associate’s degree preferred

Tools

Microsoft Office

Job description

Kelley Kronenberg’s Fort Lauderdale office is seeking an Intake & Operations Coordinator to own the client and matter intake lifecycle, from initial requests through conflict checks and setup. This role sits at the center of the firm's intake processes and works closely with the Director of Legal Operations on process improvement.

You will ensure data integrity across systems, generate intake reports for leadership, onboard new matters, and help train teammates.