Intake & Operations Coordinator

Davis Polk & Wardwell LLP; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Davis Polk & Wardwell LLP is seeking an Office Services Intake Coordinator in New York to manage daily service requests and support attorneys and business professionals. You will be the primary contact for intake, track work, enter billing details, and coordinate with the copy center and mailroom in a fast-paced environment.

The role requires strong customer service, multitasking, and confidentiality. Proactive communication and teamwork with Office Services and legal staff are essential for

Qualifications

• Ability to manage a varied workload, prioritize effectively, and meet deadlines.
• Punctual, dependable, and responsive.
• Strong customer service, interpersonal, written, verbal, and telephone communication skills.
• Proficient in Outlook and other required office applications.
• Ability to work collaboratively with attorneys, legal assistants, business support staff, and Office Services team members.
• Flexibility to adjust priorities and assist across multiple Office Services functions as business needs require.
• Ability to handle firm and client information with confidentiality and discretion.

Responsibilities

• Serve as a primary point of contact for incoming Office Services requests.
• Answer and respond to internal telephone calls, emails, and service requests in a professional and timely manner.
• Receive, review, clarify, and accurately enter work requests into the appropriate workflow system, including deadlines, quantities, delivery instructions, and billing information.
• Monitor outstanding requests, prioritize based on urgency, and communicate status updates or delays.
• Coordinate requests among intake, copy center, mailroom, and other functions, escalating as needed.
• Maintain records of billable work with confidentiality; provide backup support for copy, print, scan, and document production.
• Assist with high-volume copy/print projects and QC checks for accuracy.
• Monitor equipment and supplies; assist with mailroom tasks and deliveries as needed.
• Coordinate weekly lunches and keep work areas clean and organized.
• Set realistic expectations for completion times and maintain professionalism under pressure.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Telephone communication

Outlook proficiency

Team collaboration

Confidentiality

Education

High School diploma or equivalent

Tools

Outlook

Job description

Davis Polk & Wardwell LLP is seeking an Office Services Intake Coordinator in New York to manage daily service requests and support attorneys and business professionals. You will be the primary contact for intake, track work, enter billing details, and coordinate with the copy center and mailroom in a fast-paced environment.

The role requires strong customer service, multitasking, and confidentiality. Proactive communication and teamwork with Office Services and legal staff are essential for