Intake & Operations Coordinator

SERVPRO of Denver Southeast; Denver (CO); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Weekly pay

PTO & holidays

Medical/Dental/Vision insurance

Office coffee & snacks

Franchise growth

Job summary

SERVPRO Denver SE is seeking an Intake Specialist/Admin at our Denver location. The role serves as the first point of operational coordination for incoming mitigation and reconstruction opportunities across Colorado franchises, ensuring every new job is captured, documented, and prioritized on first contact.

The position emphasizes documenting information accurately to enable Project Managers, Production Coordinators, and Job File Coordinators to execute work without delays, supporting our

Qualifications

• 2-4 years of complete Administrative Assistant duties and responsibilities.
• High school diploma, degreed or equivalent work experience.
• Restoration, construction, or insurance claim environments preferred.
• Strong communication and organizational skills.
• Ability to manage high call volume and prioritize tasks.
• Attention to detail and problem solving.
• Experience with CRM and Microsoft Excel or tracking tools.

Responsibilities

• Serve as the first point of contact for new loss calls and inbound requests.
• Collect and document loss information and customer details.
• Provide customers with clear expectations regarding next steps and timelines.
• Log opportunities immediately and accurately.
• Create new job files in WorkCenter and internal tracking systems.
• Coordinate documentation including owner and insurance information.
• Answer calls and perform warm transfers to staff.
• Provide daily intake summaries to operations leadership.
• Ensure smooth move from intake to production.

Skills

Administrative coordination

Communication

Organization

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Excel

Tracking tools

Workforce management

Job description

SERVPRO Denver SE is seeking an Intake Specialist/Admin at our Denver location. The role serves as the first point of operational coordination for incoming mitigation and reconstruction opportunities across Colorado franchises, ensuring every new job is captured, documented, and prioritized on first contact.

The position emphasizes documenting information accurately to enable Project Managers, Production Coordinators, and Job File Coordinators to execute work without delays, supporting our