Intake & Admin Coordinator — Fast-Paced Restoration

Servpro Industries, Inc.; Denver (CO); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Weekly Pay Schedule

PTO, Sick Pay, Paid Holidays

Medical, Vision, Dental, LifeInsurance

Office Coffee, Tea, & Snacks

Join one of the largest and best SERV“

Join one of the largest and best SERVP

Job summary

The Intake Specialist serves as the first point of operational coordination for all incoming mitigation and reconstruction opportunities across the Colorado franchises. This role ensures every new job is captured, documented, prioritized, and communicated correctly at first contact.

It supports operational efficiency by ensuring jobs enter the system accurately and completely, enabling project managers to execute work without delays.

Qualifications

• 2-4 years of complete Administrative Assistant duties and responsibilities.
• High school diploma, degreed or equivalent work experience required.
• Preferred experience includes administrative coordination or intake management.
• Experience in restoration, construction, or insurance claim environments.
• Excellent communication skills and strong organizational abilities.
• Ability to manage high call volume and task prioritization.
• Strong attention to detail and problem-solving skills.
• Proficient with computer systems, CRM, and tracking tools.

Responsibilities

• Serve as the first point of contact for new loss calls, referrals, and inbound service requests.
• Collect and document all required loss information and customer details.
• Provide customers with clear expectations regarding next steps, timelines, and inspection scheduling.
• Ensure all inbound opportunities are logged immediately and accurately.
• Create new job files in WorkCenter and internal tracking systems.
• Confirm required intake information is documented including property owner and insurance details.
• Answer incoming calls and perform warm transfers to personnel.
• Provide daily job intake summaries to operations leadership.
• Ensure jobs move from intake to production without administrative delays.
• Weekly office task support or HR assistance.

Skills

Administrative support

Customer service

Data entry

CRM systems

Microsoft Excel

Scheduling

Communication

Attention to detail

Multitasking

Education

High school diploma

Degreed or equivalent

Tools

Workforce

CRM

Microsoft Excel or tracking tools

Job description

The Intake Specialist serves as the first point of operational coordination for all incoming mitigation and reconstruction opportunities across the Colorado franchises. This role ensures every new job is captured, documented, prioritized, and communicated correctly at first contact.

It supports operational efficiency by ensuring jobs enter the system accurately and completely, enabling project managers to execute work without delays.