Intake Navigator

Mahube Otwa Community Action Partnership; Detroit Lakes (MN); Hybrid; USD 64,042,000 - 66,191,000; Full time

Job summary

MAHUBE-OTWA is actively recruiting an Intake Navigator for our Energy Assistance program in Detroit Lakes, MN. The role involves processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and handling paperwork, while delivering services to clients and households.

Qualified applicants will have strong organizational, data entry, computer and communication skills, with a customer service or call center background preferred.

Qualifications

• Eligible applicants will have strong organizational, data entry, computer and communication skills as well as the desire to work, and full-time availability.
• Experience in customer service, call center, sales support or service roles is desirable.
• Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required.
• Ability to adapt and be flexible in a transforming environment is a must.
• Experience working with diverse cultures strongly preferred.

Responsibilities

• Process phone calls and walk-ins.
• Schedule appointments.
• Complete intakes and process applications and other paperwork.
• Provide services to clients and households.

Skills

Data entry

Computer skills

Oral and written communication

Customer service

Public interaction

Education

HS Diploma / GED

Technical/Vocational certificate

Job description

MAHUBE-OTWA is actively recruiting a service minded individual with a strong independent initiative and excellent computer skills to work as an Intake Navigator for our Energy Assistance program. Your workdays will consist of processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, as well as providing services to clients and households. Go home each day knowing you made a difference!

Eligible applicants will have strong organizational, data entry, computer and communication skills as well as the desire to work, and full-time availability. Experience in customer service, call center, sales support or service roles is desirable. Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required. Ability to adapt and be flexible in a transforming environment is a must. Experience working with diverse cultures strongly preferred.

Pay: $22.35 - $23.10

Schedule: Non-exempt, Day Shift, Full time, Monday – Friday, Seasonal with summer layoff

Remote: Office based work location with the potential of remote work after training period.

Location: Detroit Lakes, MN

Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more…

Why join the MAHUBE-OTWA family? Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities.

EEO Statement: MAHUBE-OTWA is an Equal opportunity Employer (EEO) and Affiliated Active (AA) Employer. We recruit, select, hire, transfer, promote, demote, layoff, discipline, terminate, recall, compensate, and train without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, or status with regard to public assistance. We take affirmative steps to ensure that all of our company’s employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

Requirements

Qualifications include but are not limited to:

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and or experience will be considered.
• The ability to work and communicate with people of all backgrounds; interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
• Ability to apply common sense solutions in standardized situations.
• Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
• Good computer skills including working with email, Internet, data entry, computer files and databases.
• Basic math and clerical skills.
• Strong independent initiative and ability to work effectively with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Valid driver’s license with ability to travel to locations within agency service area.
• Completion of criminal background check.