Intake Manager - Denver

The Lisinski Law Firm; Centennial (CO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k Match

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

Dependent Care FSA

Life Insurance

AD&D

Disability Insurance

Employee Assistance Program

Calm App Subscription

Paid Time Off

Job summary

The Lisinski Law Firm is seeking an Intake Manager to lead an intake team delivering client conversions with coaching excellence and operational rigor. You will supervise Intake Leads and Specialists, set clear expectations, and drive performance in both virtual and in-office settings.

You will coach on consultations, analyze performance data, and coordinate with leadership on staffing, QA, and compliance. Strong CRM skills (Litify/Salesforce) and bilingual Spanish-English communication are

Qualifications

• Experience leading intake teams and coaching staff.
• Proven ability to analyze performance data and drive improvements.
• CRM usage and documentation proficiency (Litify/Salesforce).
• Bilingual Spanish + English required.

Responsibilities

• Lead and develop Intake Leads and Specialists with clear expectations.
• Own conversion performance across the team and analyze gaps.
• Coach and observe consultations; provide feedback and escalation when needed.
• Run daily huddles; partner on staffing, hiring, and coaching priorities.
• Ensure compliance with policies and QA protocols.
• Participate in hiring decisions for Intake roles.

Skills

Team Leadership

Coaching skills

CRM proficiency

Data analysis

Bilingual Spanish

Consultative sales

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Litify

Salesforce

Job description

About the Role

The Intake Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards.

Your Key Contributions

• Lead, develop, and hold accountable a team of Intake Leads and Specialists, establishing clear expectations, performance standards, and coaching rhythms.
• Own conversion performance across the full span of control by analyzing performance data, identifying root causes of gaps, and implementing corrective actions with urgency.
• Develop Intake Leads as effective coaches and people leaders by strengthening their ability to observe consultations, evaluate performance, and independently drive improvement.
• Conduct structured 1:1s with Leads and direct reports, reviewing individual and team performance, coaching effectiveness, and development priorities.
• Review consultation recordings, dashboards, and CRM data to identify patterns, coaching opportunities, and escalation needs.
• Serve as the escalation point for complex, sensitive, or high-stakes client situations requiring manager-level judgment.
• Lead daily team huddles as applicable to reinforce priorities, review performance, align on execution, and sustain accountability and engagement.
• Partner with leadership on performance reporting, staffing needs, hiring decisions, and organizational development priorities, escalating insights with data and recommended actions.
• Partner with Training and QA to ensure firm standards are reinforced through frontline coaching and QA findings translate into corrective action.
• Manage performance at all levels, including recognition and development of top performers, structured PIPs, and decisive action on persistent underperformance.
• Participate in hiring decisions for Intake Lead and Specialist roles, applying established evaluation criteria and gold‑standard expectations.
• Ensure compliance with firm policies, CRM documentation standards, QA protocols, and operational requirements.
• When required due to volume or coverage needs, step in to conduct consultations, modeling the selling framework and consultation standards expected of all Specialists.

What Makes You a Great Fit

• Highschool diploma required; Bachelor’s degree preferred
• 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results
• 2-4 years previous experience leading a team
• Immigration, legal services, financial services, or consultative professional services experience preferred
• CRM performance tracking and documentation proficiency (Litify/Salesforce preferred).
• Phone and video consultation execution to support overflow volume and maintain service levels as needed.
• Bilingual (Spanish English) B2-C1 Required
• Decision Quality- Exercises sound judgment in high‑stakes situations, performance management decisions, and escalation scenarios, acting decisively within authority while involving leadership appropriately.
• Directs Work- Provides clear daily direction, ensuring team understands priorities, expectations, and how to execute effectively.
• Builds Effective Teams- Develops a high‑performing team by observing consultations, delivering specific coaching, accelerating ramp‑up for new hires, and fostering accountability and morale.
• Collaborates- Partners closely with leader, escalating trends with supporting data and recommended actions, and aligning on staffing, performance, and operational priorities.
• Instills Trust- Builds confidence and credibility with direct reports by setting clear expectations, providing fair and consistent coaching, addressing performance issues, and modeling the selling framework.
• In‑person consultation observation and real‑time coaching, providing immediate, actionable feedback to improve execution and client outcomes.
• Performance data interpretation and analysis to identify trends, diagnose gaps, and inform coaching priorities.
• Client escalation management with sound manager‑level judgment and resolution skill

Work Schedule

• Monday to Friday 8:30 AM - 5:30PM (CT).

How You’ll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well‑beingand are committed to fostering an environment where every team member can feel and perform attheir best.

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem‑solving and high‑quality service to support families with excellence and care.