Business Development Manager

The Lisinski Law Firm; Riverside (OH); On-site; USD 68,000 - 74,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision Insurance

Health Savings or Flexible Spending

Dependent Care FSA

Life Insurance

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Calm App Subscription

Paid Time Off

Job summary

Lisinski Law Firm seeks an Intake Manager to lead a team and drive conversion while delivering a top-tier client experience. The role involves coaching, performance management, and data-driven decision making to achieve consistent business results.

In addition to hourly compensation, this role is eligible for performance-based incentives. The position schedules Monday to Friday, 8:30 am to 5:30 pm local time, and offers a comprehensive benefits package.

Qualifications

• Bilingual (Spanish and English) with strong communication skills.
• 3-5 years in a consultative sales role with documented conversion performance.
• 2-4 years leadership experience.
• CRM documentation and performance tracking proficiency (Litify/Salesforce preferred).
• Immigration, legal services, financial services, or consultative professional services experience preferred.
• Phone and video consultation experience to support overflow and maintain service levels.

Responsibilities

• Lead, coach, and develop intake team with accountability and performance management.
• Drive conversion, client experience, and operational results by analyzing data and trends.
• Align with Leadership, Training, and QA on staffing, reporting, coaching, and goals.
• Manage full employee lifecycle including hiring, development, recognition, and escalations.
• Ensure adherence to firm policies, CRM documentation standards, and consultation best practices.

Skills

Bilingual Spanish-English

CRM performance tracking

Leadership & coaching

Data-driven decision making

Cross-functional collaboration

Education

High school diploma

Bachelor's degree (preferred)

Tools

Litify

Salesforce

Job description

About the Role

Join us in leading the team that fuels our growth. The Intake Manager is responsible for maximizing conversion performance, developing top talent, and creating a best-in-class client experience. Through coaching, performance management, and data-driven decision making, you’ll help build a high performing culture while delivering consistent, predictable results that drive business success.

In addition to hourly compensation, this role is eligible for performance-based incentives.

Your Key Contributions

• Lead, coach, and develop a team of Intake Leads and Specialists, creating a culture of accountability, continuous improvement, and high performance through regular coaching, feedback, and performance management.
• Drive conversion, client experience, and operational results by analyzing performance data, reviewing consultations, identifying trends, and implementing strategies that improve outcomes and team effectiveness.
• Partner with Leadership, Training, and Quality Assurance to ensure alignment on staffing, reporting, compliance, coaching standards, quality expectations, and organizational goals.
• Manage the full employee lifecycle, including hiring, development, recognition, performance improvement plans, and resolution of complex client escalations.
• Maintain excellence in execution by ensuring adherence to firm policies, CRM documentation standards, and consultation best practices, while stepping in to support consultations and model expected behaviors when needed.

What Makes You a Great Fit

• Bilingual (Spanish English) B2-C1 Required
• Highschool diploma required; Bachelor’s degree preferred.
• 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results.
• 2-4 years previous experience leading a team.
• Immigration, legal services, financial services, or consultative professional services experience preferred.
• CRM performance tracking and documentation proficiency (Litify/Salesforce preferred).
• Phone and video consultation execution to support overflow volume and maintain service levels as needed.
• Preferred Qualifications / Leadership Competencies
• Strong leadership and coaching skills with the ability to build high-performing teams and foster a culture of accountability, trust, and collaboration.
• Sound judgment and decision-making abilities, effectively managing performance issues, client escalations, and other high-impact situations with professionalism and confidence.
• Data-driven mindset, with experience analyzing performance metrics, identifying trends, diagnosing gaps, and translating insights into actionable coaching and business improvements.
• Excellent communication and partnership skills, collaborating cross-functionally with leadership and key stakeholders to align on performance, staffing, and operational priorities.
• Hands-on coaching and client management experience, including consultation observation, real-time feedback, and resolution of complex client concerns to drive exceptional outcomes.

Work Schedule

• Monday to Friday 8:30 am to 5:30 pm Local time.

Compensation

The expected salary for this role is $68.000-$73.500, though the final offer will reflect several factors such as your experience, skills, and the role’s location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

How You’ll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well-beingand are committed to fostering an environment where every team member can feel and perform attheir best.

• 401k Match
• Medical, Dental, & VisionInsurance
• Options for Health Savings Account orFlexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.