Intake Manager- Admissions (Full-Time 1.0/Days)

Hospice & Community Care; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Short and Long Term Disability

Life Insurance/AD&D

401(k) and Roth 401(k)

Paid Holidays

Paid Time off (PTO)

Shift Differentials

EAP

Tuition Reimbursement

Job summary

Hospice & Community Care is seeking an Intake Manager to lead the Admissions department. The role is full-time with 80 hours per biweekly pay period and schedules from 7am–4pm or 8am–5pm.

You will supervise Intake Representatives, ensure accurate intake processes, and coordinate referrals from receipt to admission. The position emphasizes leadership, process improvement, and delivering exceptional customer service while aligning staff with patient needs and agency goals.

Qualifications

• Directs intake Representatives with coaching and motivation.
• Ensures accurate, urgent, and high-quality intake processes.
• Coordinates referrals and collects admission information efficiently.
• Leads intake team and oversees daily admission workflow.

Responsibilities

• Organize, supervise, and coach Intake Representatives.
• Ensure timely and accurate completion of intake processes.
• Coordinate receiving, triage, and scheduling of referrals and admissions.

Skills

Leadership

Team management

Process improvement

Communication

Coaching

Education

Bachelor's degree in Healthcare Administration

Tools

Scheduling software

Job description

Your Career at Hospice…Hospice & Community Care provides quality care to thousands of patients and families every year so they can live better at end of life. We are able to support hundreds of individuals in our community each day because of our incredible staff. Whether in a clinical role or supporting the organization behind the scenes, your career at Hospice & Community Care makes a meaningful difference to patients and families.

Your Career at Hospice…Hospice & Community Care provides quality care to thousands of patients and families every year so they can live better at end of life. We are able to support hundreds of individuals in our community each day because of our incredible staff. Whether in a clinical role or supporting the organization behind the scenes, your career at Hospice & Community Care makes a meaningful difference to patients and families.

Intake Manager

Admissions department

Full-Time (1.0 or 80hrs. per biweekly pay period)

Days (8am - 5pm or 7am - 4pm)

• Responsible for organizing, supervising, coaching, educating, and motivating Intake Representatives.
• Assures the completion of all intake processes in accordance with a focus on accuracy, urgency, and exceptional customer service.
• Manages a smooth coordination of receiving, triaging, and scheduling referrals, gathering, and entering all admission information possible before assessment.
• Provides strong leadership to the intake team and attention to detail in overseeing the daily intake process, ensuring accurate and efficient intake of new hospice referrals.
• Develops and implements an intake screening process to ensure the deployment of the correct staff to the correct visits based on complexity and level of urgency.
• Ensures referral sources receive thorough communication before, during, and after the admission process.
• Identifies opportunities for process and quality improvement and participates in developing and implementing action plans.
• Reviews and completes follow up for service concerns to evaluate opportunities to improve.
• Works with Director of Business Development and team to effectively address challenges associated with referral sources.

We Offer a Full Range Of Benefits Including

• Must work a minimum of 64 hours per two-week pay period
• Must work a minimum of 40 hours per two week pay period
• Health Insurance *
• Dental and Vision Insurance ^
• Short and Long Term Disability- Employer Paid *
• Life Insurance/Accidental Death & Dismemberment (AD&D) - Employer Paid *
• Flexible Spending Account (FSA) ^
• 401(k) and Roth 401(k) retirement plan with company match
• Paid Holidays ^
• Paid Time off (PTO) ^
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program ^
• Free Flu Shots
• Mileage reimbursement
• Educational Opportunities
• AAA Membership – Employer Paid ^
• Chair Massages – Employer Paid
• Fresh Fruit during the summer
• Semi-Annual “All Staff” meetings
• Fun, employer-sponsored activities and recognition events

EOE

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