Clinical Support Secretary (Part Time or Full Time/Days)

Hospice & Community Care; Lancaster (Lancaster County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

401(k) and Roth 401(k) retirement plan

Job summary

Hospice & Community Care is seeking a Clinical Support Secretary to join our admissions and home hospice teams. This on-site role supports clerical functions, patient scheduling, and coordination for patients and families, with 40 hours per week and shift options from 8am–5pm or 9am–6pm.

The position requires a high school diploma, strong customer service and communication, and proficiency with EHR systems.

Qualifications

• High School graduate or GED required.

Responsibilities

• Assists admissions, home hospice and spiritual care coordination to optimize resources.
• Maintains high level of customer service for patients, families, providers and staff.
• Performs clerical tasks (faxing, typing, copying) and uses translation services as needed.
• Accesses third-party EHR systems and collaborates with interdepartmental staff.
• Schedules continuous home care and clinical procedures/tests and transportation.
• Maintains and orders medical supply inventory and processes physician orders.

Skills

Customer service

Communication

Clerical duties

Translation services

EHR systems

Inventory management

Scheduling

Data collection/reports

Education

High School diploma or GED

Tools

EHR systems

Job description

Every 4th weekend, 2 holidays per year

Does require full time, 8am - 5pm orientation for a number of weeks

Clinical Support Secretary

• Full Time role, 40 hrs. week
• 8am - 5pm or 9am - 6pm
• OR
• Part Time role, 20 hrs. week
• Not a remote position
• Every 4th weekend, 2 holidays per year
• Does require full time, 8am - 5pm orientation for a number of weeks

Essential Functions

Assists within and across the functions of admissions, home hospice and spiritual care to maximize effective and efficient coordination of resources through the following areas of responsibility to best address the needs of patients and families seeking and receiving hospice care.

• Maintains a high level of customer service to all callers including patients, families, contracted providers, organization staff and volunteers.
• Assures all incoming calls are courteously and promptly answered.
• Communicates effectively with organizational staff, physicians, patients, visitors, outside contractors and community agencies.
• Provides secretarial functions such as faxing, typing, and copying.
• Utilizes organization approved translation services as needed.
• Access third-party EHR systems as needed.
• Works in collaboration with Carolyn’s House, IPC, HH, spiritual care, volunteer, finance, and interdepartmental staff.
• Maintains adequate supplies of medication labels
• Manages inventory of lock boxes, locking medication boxes, patient monitors and other patient care support items.
• Processes physician orders, certifications, renewal PPOC and addendums per regulatory requirements.
• Receives details of death information and processes in a timely manner.
• Processes necessary forms and notifications to DME company, pharmacy, nursing homes, hospitals, and other providers.
• Serves as the liaison for the team with the DME companies to order all equipment.
• Provides clerical support of medical supply orders.
• Maintains and orders medical supply inventory
• Assists with follow-up of database outstanding orders
• Collaborates with and supports processing of physician letters and orders.
• Schedules continuous home care.
• Supports scheduling of clinical procedures/tests and scheduling of transportation.
• Prepares schedules.
• Assists with room reservation needs
• Assists with the creation and maintenance of calendars and forms
• Assists with data collection, audits, and reports
• Maintains Suncoast Solutions databases, including patients, physicians, nursing facilities, hospitals, pharmacies and funeral homes.

Qualifications

High School graduate or GED required.

Computer Experience Required

We offer a full range of benefits including:

• Must work a minimum of 64 hours per two-week pay period
• Must work a minimum of 40 hours per two week pay period
• Health Insurance
• Dental and Vision Insurance
• Short and Long Term Disability- Employer Paid
• Life Insurance/Accidental Death & Dismemberment (AD&DD) - Employer Paid
• Flexible Spending Account (FSA)
• 401(k) and Roth 401(k) retirement plan with company match
• Paid Holidays
• Paid Time off (PTO)
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Free Flu Shots
• Mileage reimbursement
• Educational Opportunities
• AAA Membership – Employer Paid
• Chair Massages – Employer Paid
• Fresh Fruit during the summer
• Semi-Annual “All Staff” meetings
• Fun, employer-sponsored activities and recognition events

EOE

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