Intake Manager

The ONeil Search Group; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

The ONeil Search Group is seeking an intake specialist to coordinate early client interactions and assist attorneys with case assessment. You will manage the client intake database, monitor processing times, and identify opportunities to improve client service across all touchpoints while maintaining high professional standards.

You will work cross-functionally with attorneys and paralegals to ensure timely case screening and scalable intake workflows, contributing to a superior client

Responsibilities

• Ensure timely processing of potential client inquiries by coordinating case assessment and intake steps by Firm attorneys.
• Serve as a client-service ambassador, ensuring that potential clients receive exceptional service from all Firm stakeholders.
• Manage the Firm's client intake database.
• Handle case evaluation and case selection at scale.
• Identify trends and opportunities in the Firm's client intake function, tracking processing times, outcomes, and opportunities for client-service improvement.
• Perform related tasks as needed.

Job description

Responsibilities:

Ensure timely processing of potential client inquiries by coordinating case assessment and other intake steps by Firm attorneys.

Serve as a client-service ambassador, ensuring that potential clients receive exceptional service from all Firm stakeholders.

Manage the Firm's client intake database.

Handle case evaluation and case selection at scale.

Identify trends and opportunities in the Firm's client intake function, tracking processing times, outcomes, and opportunities for client-service improvement.

Perform related tasks as needed.