Intake & Insurance Verification Specialist

BrightSpring Health Services; San Antonio (TX); On-site; USD 29,000 - 33,000; Full time

Job summary

BrightSpring Health Services in San Antonio, TX seeks a Central Intake Coordinator to verify insurance benefits, secure pre-authorizations, and confirm patient demographics for accurate billing and care coordination.

You will partner with Business HUB, Clinical Coordinators and Branch Operations, educate patients on rights and policies, maintain detailed records, and uphold HIPAA/compliance standards across the organization.

Qualifications

• 2+ years of experience interfacing with commercial or government insurance payers to verify medical coverage or perform billing, collections or follow up on covered charges.
• Strong analytical skills to process admissions and ensure accuracy and timeliness.
• Ability to navigate Web Based programs and Microsoft Office, including Excel.

Responsibilities

• Verifies eligibility and insurance benefits and communicates the plan to billing for system updates.
• Obtains pre-certifications, authorizations, and referrals for managed care compliance.
• Fulfills notification requirements.
• Partners with Business HUB, Clinical Coordinators and Branch Operations.
• Provides patient education on topics including patient rights and financial policies.
• Prepares oral and written communications including periodic status updates.
• Maintains documentation and notes in computer systems regarding conversations with patients and insurers.
• Supports Compliance Program with HIPAA, FCRA, and related laws.
• Completes required training and adheres to BrightSpring Health's Code of Ethics.
• Maintains effective communication with patients and insurers to ensure positive service experience.

Skills

Analytical skills

Communication skills

Teamwork

Attention to detail

Patience

Education

HR Diploma/GED

Associates degree or BS/BA

Tools

Microsoft Office/Excel

Job description

BrightSpring Health Services in San Antonio, TX seeks a Central Intake Coordinator to verify insurance benefits, secure pre-authorizations, and confirm patient demographics for accurate billing and care coordination.

You will partner with Business HUB, Clinical Coordinators and Branch Operations, educate patients on rights and policies, maintain detailed records, and uphold HIPAA/compliance standards across the organization.