ABA Intake & Referral Coordinator

BrightSpring Health Services; Roanoke (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

BrightSpring Health Services seeks an experienced Intake Specialist to join SpringHealth Behavioral Health and Integrated Care. You will be the first contact for families seeking ABA services, handling referrals, guiding families through intake and authorization, and ensuring documentation from physicians and providers is obtained.

Responsibilities include managing referrals, verifying insurance, coordinating with clinical teams, and maintaining HIPAA-compliant records.

Qualifications

• High School Diploma required.
• Experience in healthcare, behavioral health, case management, medical office, or ABA preferred.

Responsibilities

• Receive, review, and process all incoming ABA referrals from physicians, schools, care coordinators, and community partners.
• Contact referral sources promptly to verify referral details, care needs, and missing documentation.
• Assist families with completing intake forms, consents, and required administrative paperwork.
• Address questions regarding insurance coverage, authorizations, service delivery models, and clinic/home-based options.
• Coordinate with physician offices and healthcare providers to obtain necessary documentation.

Skills

Communication skills

Customer service

Organizational skills

Microsoft Office

EHR systems

Problem solving

Education

High School Diploma

Tools

EHR software

Microsoft Office Suite

Job description

BrightSpring Health Services seeks an experienced Intake Specialist to join SpringHealth Behavioral Health and Integrated Care. You will be the first contact for families seeking ABA services, handling referrals, guiding families through intake and authorization, and ensuring documentation from physicians and providers is obtained.

Responsibilities include managing referrals, verifying insurance, coordinating with clinical teams, and maintaining HIPAA-compliant records.