Intake & Front Desk Specialist - ABA Therapy

Ascend Autism; Saugatuck (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Ascend Autism seeks a Front Desk & Intake Coordinator for its ABA Therapy Center. The role is the first point of contact for families, handling intake, scheduling, and general admin to keep the center running smoothly.

Responsibilities include managing front desk duties, answering calls, supporting enrollment, and coordinating with the Operations Manager while maintaining confidentiality and professionalism.

Qualifications

• 2+ years in customer service or healthcare intake.
• Experience with health insurance billing (preferred).
• Experience in behavioral health/healthcare services (preferred).
• Associate or bachelor degree (preferred).
• Excellent verbal and written communication skills.
• Familiarity with PMS, CRM and Excel.
• Ability to prioritize, organize and multitask.
• Engaging with clients and families.

Responsibilities

• Manage front desk Mon-Fri 8:00–4:30.
• Answer calls and emails from families.
• Provide information and support intake.
• Manage new client enrollment process.
• Support existing clients with service quality.
• Conduct regular check-ins and communications.
• Handle clerical tasks (filing, copying, faxing, Excel).
• Update scheduling in practice management system daily.
• Schedule evaluations, meetings, tours and consultations.
• Coordinate enrollment activities with Operations Manager.
• Provide coverage for center-based clients as needed.
• Maintain confidentiality and professionalism.

Skills

Customer service

Front desk

Scheduling

CRM

Excel

Verbal communication

Multitasking

Education

Associate or Bachelor's degree (preferred)

Tools

PMS

CRM

Excel

Job description

Ascend Autism seeks a Front Desk & Intake Coordinator for its ABA Therapy Center. The role is the first point of contact for families, handling intake, scheduling, and general admin to keep the center running smoothly.

Responsibilities include managing front desk duties, answering calls, supporting enrollment, and coordinating with the Operations Manager while maintaining confidentiality and professionalism.