Intake & Front Desk Coordinator

Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 19,286 - 24,796; Full time

Job summary

The Coalition for the Homeless of Central Florida is seeking an Intake Admin (Receptionist) in Orlando. You will be the first point of contact for visitors, manage building access, and provide essential administrative support to the Intake and Diversion teams.

You will greet guests, answer phones, manage logs, schedule intake sessions, and maintain confidentiality while upholding agency values and respectful treatment of clients and staff.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Prior experience in customer service, reception, or administrative support preferred.
• Experience working with diverse populations, preferably in social services, homeless services, or human services.
• Strong interpersonal and communication skills.
• Computer skills, including Teams and Outlook a must.
• Ability to maintain professionalism and confidentiality at all times.
• Flexibility to work variable shifts, including evenings or weekends if needed.
• Bi-lingual candidates and Veterans are encouraged to apply.

Responsibilities

• Greet guests, visitors, and staff professionally, ensuring a welcoming environment.
• Monitor access to the shelter and campus, allowing only authorized individuals.
• Answer phones, respond to inquiries, and route messages to appropriate staff.
• Document, track, and report all incoming calls in an incoming call log.
• Provide administrative support to Intake and Diversion, including filing, scanning, and records maintenance.
• Maintain client sign-in/sign-out logs with accurate documentation.
• Assist with scheduling appointments, intake sessions, and program visits.
• Adhere to shelter policies, confidentiality, and safety protocols.
• Report building or security concerns to management promptly.
• Support team communication and collaboration across departments.
• Perform other duties as assigned by the Diversion/Intake Program Manager.

Skills

Interpersonal skills

Communication skills

Data entry

HMIS

Outlook

Teams

Confidentiality

Bilingual

Education

High school diploma

Associate’s degree preferred

Tools

Teams

Outlook

HMIS

Job description

The Coalition for the Homeless of Central Florida is seeking an Intake Admin (Receptionist) in Orlando. You will be the first point of contact for visitors, manage building access, and provide essential administrative support to the Intake and Diversion teams.

You will greet guests, answer phones, manage logs, schedule intake sessions, and maintain confidentiality while upholding agency values and respectful treatment of clients and staff.