Intake Admin

Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 19,286 - 24,796; Full time

Job summary

The Coalition for the Homeless of Central Florida is seeking an Intake Admin (Receptionist) in Orlando. You will be the first point of contact for visitors, manage building access, and provide essential administrative support to the Intake and Diversion teams.

You will greet guests, answer phones, manage logs, schedule intake sessions, and maintain confidentiality while upholding agency values and respectful treatment of clients and staff.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Prior experience in customer service, reception, or administrative support preferred.
• Experience working with diverse populations, preferably in social services, homeless services, or human services.
• Strong interpersonal and communication skills.
• Computer skills, including Teams and Outlook a must.
• Ability to maintain professionalism and confidentiality at all times.
• Flexibility to work variable shifts, including evenings or weekends if needed.
• Bi-lingual candidates and Veterans are encouraged to apply.

Responsibilities

• Greet guests, visitors, and staff professionally, ensuring a welcoming environment.
• Monitor access to the shelter and campus, allowing only authorized individuals.
• Answer phones, respond to inquiries, and route messages to appropriate staff.
• Document, track, and report all incoming calls in an incoming call log.
• Provide administrative support to Intake and Diversion, including filing, scanning, and records maintenance.
• Maintain client sign-in/sign-out logs with accurate documentation.
• Assist with scheduling appointments, intake sessions, and program visits.
• Adhere to shelter policies, confidentiality, and safety protocols.
• Report building or security concerns to management promptly.
• Support team communication and collaboration across departments.
• Perform other duties as assigned by the Diversion/Intake Program Manager.

Skills

Interpersonal skills

Communication skills

Data entry

HMIS

Outlook

Teams

Confidentiality

Bilingual

Education

High school diploma

Associate’s degree preferred

Tools

Teams

Outlook

HMIS

Job description

POSITION: Intake Admin

REPORTS TO: Intake/Diversion Program Manager

STATUS: Hourly – Non-Exempt – Full-Time

OVERVIEW: The Intake/Admin (Receptionist) serves as the first point of contact for all visitors and guests of the Coalition for the Homeless, representing the agency with professionalism, empathy, and respect. This role monitors building access, provides excellent customer service, and delivers administrative support to staff and program teams. The Receptionist must demonstrate a high degree of commitment, adaptability, and organizational skills to uphold Coalition values and maintain an environment of dignity, respect, and cooperation for all clients, visitors, and employees.

KEY RESPONSIBILITIES

• Greet all guests, visitors, and staff professionally, ensuring a welcoming and safe environment.
• Monitor access to the shelter and campus, ensuring only authorized individuals enter.
• Answer phones, respond to inquiries, and route messages to appropriate staff.
• Accurately document, track, and report all incoming calls, including outcomes and follow-up actions in an incoming call log.
• Provide administrative support to Intake and Diversion, including filing, scanning, copying, and maintaining records.
• Maintain client sign-in/sign-out logs and ensure accurate documentation.
• Assist with scheduling appointments, intake sessions, and program visits.
• Ensure adherence to shelter policies, confidentiality, and safety protocols.
• Report building or security concerns to management promptly.
• Support team communication and collaboration across departments.
• Perform other duties as assigned by the Diversion/Intake Program Manager to support shelter operations.

QUALIFICATIONS

• High school diploma or equivalent required; associate’s degree preferred.
• Prior experience in customer service, reception, or administrative support preferred.
• Experience working with diverse populations, preferably in social services, homeless services, or human services.
• Strong interpersonal and communication skills.
• Computer skills, including Teams and Outlook a must.
• Ability to maintain professionalism and confidentiality at all times.
• Flexibility to work variable shifts, including evenings or weekends if needed.
• Bi-lingual candidates and Veterans are encouraged to apply.

REQUIRED SKILLS

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with data entry system HMIS.
• Ability to engage with guests empathetically while maintaining professional boundaries.
• Knowledge of trauma-informed and client-centered practices is preferred.

Disclaimer

This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.