Intake & Eligibility Specialist

Family Promise of Hawaii; Honolulu (HI); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

25 days sick and vacation time

Paid family and medical leave

401(k) with 3% employer contribution

Monthly cell phone stipend

Mileage reimbursement

Professional development

Job summary

Family Promise of Hawaiʻi is seeking an Intake Specialist to join our team in Honolulu. You will be the first point of contact for families seeking assistance and will manage inquiries, assess eligibility, and refer to appropriate programs using CES and HMIS systems.

You will collaborate with the Homeless Services Manager, conduct in-person intakes, collect documentation, and ensure smooth transitions to Case Managers. A valid driver’s license and reliable transportation are required.

Qualifications

• High school diploma or GED is required.
• 1–2 years of intake, case management, or social services experience preferred.
• Experience with homelessness-related programs is a plus.
• Knowledge of trauma-informed care concepts.
• Ability to screen clients and determine program eligibility.
• Maintain confidential client records and documentation.
• Strong organizational and communication skills; work with diverse populations.

Responsibilities

• Answer intake line, respond to inquiries, and greet walk-ins.
• Input family information into data tracking systems.
• Collaborate to determine eligibility and referrals.
• Conduct in-person intake meetings and collect documents.
• Provide warm handoffs to Case Managers and ensure continuity of services.
• Coordinate with staff for donations, volunteers, and facility needs.
• Assist in facility operations like opening/closing and mail handling.

Skills

High school diploma or GED

Intake experience

Trauma-informed care

Client eligibility screening

Confidential records handling

Organizational skills

Communication skills

Collaboration with partners

Driver’s license & transportation

Education

High school diploma or GED

Associate’s or bachelor’s degree in social work or related field

Job description

Family Promise of Hawaiʻi is seeking an Intake Specialist to join our team in Honolulu. You will be the first point of contact for families seeking assistance and will manage inquiries, assess eligibility, and refer to appropriate programs using CES and HMIS systems.

You will collaborate with the Homeless Services Manager, conduct in-person intakes, collect documentation, and ensure smooth transitions to Case Managers. A valid driver’s license and reliable transportation are required.