Intake & Document QA Specialist

Ultimate Staffing; California; On-site; USD 34,440 - 38,572; Full time

Job summary

Ultimate Staffing is seeking a Customer Service Representative for a vital role in California’s healthcare sector. This position focuses on patient intake and document quality assurance to ensure timely access to essential sleep therapy equipment.

The ideal candidate will have 1-3+ years experience in healthcare and be skilled in communicating with providers and patients, ensuring compliance with medical standards. Competitive hourly pay ranging from $25 to $28 per hour is offered.

Qualifications

• 1-3+ years of experience in healthcare administration, DME, or medical office environment.
• Strong attention to detail with the ability to identify errors and missing information.
• Ability to learn new systems and workflows quickly.

Responsibilities

• Manage patient intake process for CPAP therapy, including reviewing referrals, prescriptions, and supporting documentation.
• Perform thorough document quality assurance to ensure completeness, accuracy, and compliance with payer requirements.
• Communicate with physician offices, patients, and insurance providers to obtain missing or corrected information.

Skills

Attention to detail

Communication skills

Proficiency in Microsoft Office

Proficiency in Adobe Acrobat

Tools

Microsoft Office

Adobe Acrobat

Job description

Customer Service Representative (Intake & Document QA Specialist) Needed in Westlake Village

Pay Range: $25-$28 per hour

Schedule: Monday - Friday 8am - 5pm

About the Organization

We are a healthcare solutions provider specializing in sleep apnea therapy, offering a comprehensive selection of CPAP machines, masks, and supplies from leading manufacturers. Our mission is to make sleep therapy accessible, convenient, and stress-free by delivering high-quality products, handling insurance coordination, and providing personalized patient support every step of the way

We pride ourselves on delivering a seamless experience through knowledgeable service, efficient processes, and a commitment to improving patient outcomes and overall quality of life

Position Summary

We are seeking a detail-oriented and dependable Customer Service Representative to support patient intake and documentation quality assurance within a growing healthcare services organization focused on sleep therapy solutions. This role plays a critical part in ensuring patients receive timely, accurate access to medically necessary equipment by managing referrals, verifying documentation, and coordinating with providers and insurance carriers.

Key Responsibilities

• Manage patient intake process for CPAP therapy, including reviewing referrals, prescriptions, and supporting documentation
• Perform thorough document quality assurance to ensure completeness, accuracy, and compliance with payer requirements
• Communicate with physician offices, patients, and insurance providers to obtain missing or corrected information
• Verify insurance eligibility and assist in coordinating authorization requirements
• Maintain organized and accurate digital patient files using internal systems and Adobe Acrobat
• Troubleshoot issues in documentation workflows and proactively resolve delays
• Collaborate with internal teams to ensure smooth patient onboarding and timely order processing

Required Qualifications

• 1-3+ years of experience in healthcare administration, DME, or medical office environment
• Strong attention to detail with the ability to identify errors and missing information
• Proficiency in Microsoft Office (Outlook, Excel) and Adobe Acrobat (editing, merging, QA)
• Ability to learn new systems and workflows quickly
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with CPAP, sleep therapy, or durable medical equipment
• Familiarity with insurance verification, prior authorizations, or referrals
• Experience working in a structured, process-driven environment

Core Competencies

• High level of accuracy and accountability
• Strong organizational and time management skills
• Critical thinking and problem-solving ability
• Consistent reliability and ability to maintain regular attendance

Why Join Us

Competitive hourly pay ($25-$28)

• Stable, full-time opportunity in a growing healthcare organization
• Structured workflows with clear expectations
• Opportunity to support patients with essential, life-impacting medical needs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.