Intake Director Greenville, NC

Pathways to Life, Inc.; Greenville, Northern (NC, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Pathways to Life, Inc. is seeking an Intake Director to take over a busy referral pipeline in Greenville, NC, with hybrid travel between offices.

The role focuses on owning the referral-to-intake process, ensuring timely processing, and structured handoffs to the service team. The ideal candidate will have 3+ years in NC behavioral health intake or care coordination, knowledge of NC Medicaid and MCO referral processes, and strong EHR/spreadsheet skills.

Qualifications

• Bachelor's degree in a human services field (preferred).
• 3+ years in NC behavioral health intake, access or care coordination.
• At least 1 year supervising staff or a workflow.
• Working knowledge of NC Medicaid, Tailored Plans and MCO referral processes (preferred).
• Strong EHR and spreadsheet skills; you will live in both.
• Must pass a background check and drug screen.

Responsibilities

• Own the full referral-to-intake process: first contact, eligibility, scheduling, chart opening and handoff to the service team.
• Track every referral from start to finish so none go missing.
• Coordinate with regional clinical directors, outreach staff, UM and authorizations.
• Work with Trillium, Alliance and Vaya on referrals, eligibility and TCM assignments.
• Keep intake records accurate and audit-ready in our EHR.
• Report weekly on referral volume, timeliness and conversion to leadership.

Skills

EHR proficiency

Spreadsheet skills

Education

Bachelor's degree in a human services field

Job description

INTAKE DIRECTOR - PATHWAYS TO LIFE, INC.

Location: Greenville, NC / hybrid / travel between offices

Full-time | Pay:$45,000-$55,000

Pathways to Life is a behavioral health provider serving Members across North Carolina through Tailored Care Management (TCM), CST, ACT, IIH and peer support. We need an Intake Director who can take over a busy referral pipeline right away and bring structure to it.

What you'll do

• Own the full referral-to-intake process: first contact, eligibility, scheduling, chart opening and handoff to the service team
• Track every referral from start to finish so none go missing
• Coordinate with regional clinical directors, outreach staff, UM and authorizations
• Work with Trillium, Alliance and Vaya on referrals, eligibility and TCM assignments
• Keep intake records accurate and audit-ready in our EHR
• Report weekly on referral volume, timeliness and conversion to leadership

What's required

• Bachelor's degree in a human services field [preferred]
• At least 3 years in NC behavioral health intake, access or care coordination, medical charts, medical administration, including at least 1 year supervising staff or a workflow
• Working knowledge of NC Medicaid, Tailored Plans and MCO referral processes [preferred]
• Strong EHR and spreadsheet skills. You will live in both.
• Organized, fast and consistent follow-through. This role cannot let things slip.
• Valid NC driver's license, reliable transportation and willingness to travel between offices
• Must pass a background check and drug screen

Preferred: TCM experience, QP status, bilingual (English/Spanish)

Pathways to Life is an Equal Opportunity Employer.