Care Manager (TCM) - Greenville NC

Pathways to Life, Inc; Tucker Estates (NC); On-site; USD 52,000 - 62,000; Full time

Job summary

Pathways to Life, Inc. in Greenville, NC seeks a Tailored Care Manager to support Medicaid members living with serious mental health conditions and substance use disorders.

This is a whole-person, community-based role coordinating behavioral health treatment, medical care, housing, transportation, and benefits into one integrated plan. You will advocate for members, guide them through complex healthcare and social service systems, help with benefits applications, and coordinate crisis

Qualifications

• Bachelor's degree in a Human Services field with at least two years of direct experience working with individuals affected by mental health disorders, substance use disorders, intellectual or developmental disabilities, traumatic brain injuries, or related high-need populations
• Bachelor's degree in a non-Human Services field, plus at least four years of the same direct experience described above

Responsibilities

• Behavioral Health Care Coordination and care plan development
• Coordinate behavioral health services including outpatient therapy, psychiatric care, substance use treatment, MAT, Peer Support, ACTT, CST, and residential services
• Monitor member engagement and identify gaps or barriers to care
• Support members through transitions after hospitalization, detox, or residential treatment
• Help members access Medicaid-covered services and understand their options
• Advocate for medically necessary services and continuity of care
• Coordinate crisis response and follow-up care
• Coordinate communication among providers, family, hospitals, therapists, and social service agencies
• Complete Medicaid-required documentation and maintain care plans

Skills

Strong communication

Motivational interviewing

Crisis intervention

Documentation skills

Time management

Community resource navigation

Interdisciplinary collaboration

Behavioral health knowledge

Education

Bachelor's in Human Services

Bachelor's in non-Human Services

Job description

ABOUT THE ROLE

Pathways to Life, Inc. is looking for a Tailored Care Manager to serve Medicaid members in the Greenville area who are living with serious mental health conditions and substance use disorders. This is a whole-person, community-based role: you'll be the point person who helps behavioral health treatment, medical care, housing, transportation, and benefits work together as a single, coordinated plan rather than a set of disconnected services.

We're looking for someone organized, steady under pressure, and genuinely invested in advocacy and long-term recovery; someone who can build trust with members while also navigating the practical realities of the healthcare and social service systems they depend on.

KEY RESPONSIBILITIES

• Behavioral Health Care Coordination

• Develop and maintain person-centered care plans

• Coordinate behavioral health services, including outpatient therapy, psychiatric care, substance use treatment, MAT, Peer Support, ACTT, CST, and residential services

• Monitor member engagement and treatment participation, and identify gaps or barriers to care

• Support members through transitions following psychiatric hospitalization, detox, or residential treatment

Member Advocacy and Support

• Help members access Medicaid-covered services and understand their options

• Guide individuals through healthcare systems and community resources

• Support applications for benefits, housing, transportation, and social services

• Advocate for medically necessary services and continuity of care

Crisis Prevention and Intervention

• Conduct outreach to members at risk of disengaging from care or entering crisis

• Coordinate crisis response and follow-up care

• Monitor high-risk members to help reduce emergency department visits and inpatient admissions

• Participate in discharge planning and post-hospitalization follow-up

Care Team Collaboration

• Coordinate communication among providers, family members, hospitals, therapists, psychiatrists, social service agencies, and community supports

• Participate in treatment team meetings, staffing meetings, and interdisciplinary case discussions

• Build and maintain working relationships with internal and external providers

Documentation and Compliance

• Complete Medicaid-required documentation and assessments accurately and on time

• Maintain clear, thorough progress notes and care management records

• Track quality measures and keep care plans current

• Ensure compliance with NC Medicaid Tailored Care Management requirements

A TYPICAL DAY

This role moves between the office, the community, and the phone. On any given day, you might be doing a mix of the following:

• Community and home visits

• Telehealth and phone outreach

• Wellness checks and crisis outreach

• Hospital discharge coordination

• Documentation and care plan reviews

• Provider collaboration meetings

• Housing and transportation coordination

• Member advocacy and resource navigation

QUALIFICATIONS

Candidates must meet one of the following:

• A bachelor's degree in a Human Services field, plus at least two years of direct experience working with individuals affected by mental health disorders, substance use disorders, intellectual or developmental disabilities, traumatic brain injuries, or related high-need populations

• A bachelor's degree in a non-Human Services field, plus at least four years of the same direct experience described above

Qualifying Human Services Fields Include

• Social Work

• Psychology

• Sociology

• Counseling

• Human Services

• Behavioral Health

• Criminal Justice

• Rehabilitation Services

• Human Development and Family Studies

• Nursing

• Other related human services disciplines

PREFERRED EXPERIENCE

• Behavioral health services

• Substance use treatment

• Case management or care coordination

• Community mental health

• Work with Medicaid populations

• Crisis intervention

• ACTT, CST, IIH, or other care management programs

PREFERRED SKILLS

• Strong communication and relationship-building skills

• Motivational interviewing

• Crisis intervention and de-escalation

• Documentation and organizational skills

• Time management and the ability to multitask

• Community resource navigation

• Interdisciplinary collaboration

• Working knowledge of behavioral health and substance use disorders

WHY PATHWAYS TO LIFE

At Pathways to Life, we believe behavioral healthcare extends well beyond the therapy appointment or the prescription; it includes housing, transportation, employment, food security, and the everyday systems that determine whether someone can actually follow through on a treatment plan. As a Tailored Care Manager, you'll join a collaborative team doing hands-on, community-based work that makes a direct, visible difference in the lives of the people you serve, with real opportunities to grow within our behavioral health services.