Family Health Advocate - Remote

Lensa; Salem (OR); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative digital health company is seeking a Family Health Advocate to provide essential support to members and their families. In this exciting remote role, you will help individuals navigate their healthcare journey, offering personalized resources and guidance. Your expertise in communication and problem-solving will be crucial in addressing inquiries and resolving issues related to benefits and claims. This position promises a fulfilling experience where you can make a significant impact on the well-being of others while working within a supportive and dynamic team environment.

Qualifications

• Experience in customer service in a healthcare contact center.
• Ability to navigate benefits and claims effectively.

Responsibilities

• Assist members with inquiries related to benefits and claims.
• Provide proactive care guidance and support for healthcare navigation.

Skills

Multi-channel communication

Problem-solving skills

Critical thinking

Typing and grammar skills

Education

High school / GED diploma

2-yr associates degree in healthcare

Job description

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Job Description

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday- Friday, 8:00am-4:00pm CST

• Assigned s hift could be at any time between 7:00am-7:00pm CST after training
  
  

The role of the Family Health Advocate is an exciting and innovative remote role newly created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution and healthcare navigation. Utilizing motivational interviewing and guided approaches, the family health advocate will play a critical role in supporting members to achieve their health goals, reduce costs and optimize quality care.

Essential Job Functions

• Answer inquiries from members (via voice and chat) for the following:
• Help with eligibility, benefit education, open enrollment / new hire plan selection, claims issues, ID card issues, grievances/appeals, utilization management (UM) status, including but not limited to medical, dental, and vision plans
• Provider search (PCP, specialty, and facility), focused on healthcare cost and quality, and present premier provider options, including but not limited to medical, dental, and vision plans
• Support for spending accounts, pharmacy, and disability.
• Assistance with incentives and rewards
• Aid with ordering durable medical equipment (DME)
• Community resource search
• Member preferences management
• Coordinate issue resolution with providers, payers or 3rd parties for:
• Claims adjustments
• Grievances and appeals submissions
• Utilization management intake or status
• Complex pharmacy inquiries
• Complex spending account inquiries
• Provide proactive care guidance for various value-add opportunities:
• Guidance on closing care gaps (e.g., No PCP, discussing switching from low quality PCPs to high quality PCPs, reminder for completion of health risk assessment, reminders for exams/tests due)
• Proactive benefits education for procedures
• Preparing members for scheduled procedures/admissions
• Referring members to available 3rd parties for care management and second opinion.
• Referring members to Clinical Advocates (Nurse) for conditions that require clinical care and case management assistance
• Primary duties include but are not limited to:
• Understands and communicates the benefit design packages to members as defined by employer.
• Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
• Is fully versed in and can explain plan benefit design, handles benefit and enrollment issues.
• Drive member's engagement into appropriate programs and offerings.
• Be an educator on health care related inquiries.
  
  

Specific Skills/ Attributes

• Excellent multi-channel communication and problem-solving skills
• Ability to communicate effectively in both voice and chat channels, including critical thinking skills, effective typing, grammar, and spelling skills.
  
  

Qualifications

• High school / GED diploma
• 2-yr associates degree in healthcare/health sciences OR equivalent experience in healthcare, preferably helping members navigate benefits and claims, OR held one or more of the following positions:
• Health Guide/Advocate/Navigator
• Medical Assistant
• Pharmacy Technician
• Phlebotomy Technician
• Electrocardiograph (EKG) Technician
• Patient Care Technician (PCT)
• Physical Therapy Assistant
• Nursing Assistant
• Medical Secretary/Clinic Manager
• Radiology Technician
• Home Health Aide
• Occupational Therapist Aide
• Medical Coder
• Dental Assistant
• Experience in customer service in a healthcare contact center, provider office, or healthcare institution
• Experience in successful resolution of high level/sensitive customer service issues.
  
  

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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